Visitor Experience Lead — Frontline Museum

The British Museum; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days annual leave

Social and wellbeing perks

Peer support and allyship networks

Learning and development support

Employee Assistance Programme

Job summary

The British Museum is seeking an experienced Visitor Experience First Line Manager to lead a team of Visitor Experience Assistants in our galleries. You will manage visitor flow, staff deployment, incidents and service standards to ensure memorable experiences.

This on-site leadership role requires strong people management, excellent communication and a calm, decisive approach. You will support exhibitions, public programmes and safety procedures while fostering a culture of continuous

Qualifications

• Proven experience leading, motivating and developing frontline teams.
• Strong people management capability, including performance management and coaching.
• Experience delivering customer or visitor service in busy public environments.

Responsibilities

• Engage and motivate the team on a daily basis.
• Lead on performance and appraisals, supporting training and development.
• Undertake employee relations processes where required.

Skills

People management

Coaching & development

Customer service

Operational leadership

Decision making

Communication skills

Public environments experience

Job description

The British Museum is seeking an experienced Visitor Experience First Line Manager to lead a team of Visitor Experience Assistants in our galleries. You will manage visitor flow, staff deployment, incidents and service standards to ensure memorable experiences.

This on-site leadership role requires strong people management, excellent communication and a calm, decisive approach. You will support exhibitions, public programmes and safety procedures while fostering a culture of continuous