Visitor Experience Host – Battlefield Site

ASVA: Association of Scottish Visitor Attractions; Inverness; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

The National Trust for Scotland is seeking a welcoming front-of-house assistant at Culloden Battlefield near Inverness. You will greet visitors, share the site's story and help with parking and facilities, delivering a warm, informative experience.

You will work as part of the Visit Scotland 5-star team, handle transactions, answer questions about opening hours, and support colleagues across departments while upholding health and safety standards.

Qualifications

• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Responsibilities

• This role will assist the wider Estates team to deliver high-quality visitor experience at Culloden Battlefield (including but not limited to):
• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

Skills

Front of house

Interpersonal skills

Time management

Proactivity

Customer service

Teamwork

Adaptability

Cash handling

Job description

The National Trust for Scotland is seeking a welcoming front-of-house assistant at Culloden Battlefield near Inverness. You will greet visitors, share the site's story and help with parking and facilities, delivering a warm, informative experience.

You will work as part of the Visit Scotland 5-star team, handle transactions, answer questions about opening hours, and support colleagues across departments while upholding health and safety standards.