Café & Visitor Experience Host

ASVA: Association of Scottish Visitor Attractions; Inverness; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Cycle to Work

Glasses subsidy

Staff discounts

Accommodation discount

Free entry to NT Scotland + 20% off

Job summary

The National Trust for Scotland’s Culloden Battlefield café is seeking a friendly and proactive team member to deliver excellent customer service to a diverse visitor audience. You’ll contribute to a warm, efficient hospitality operation, handling cash, and maintaining high standards of cleanliness and safety.

Based in Inverness area, this role involves weekends and evenings, manual handling, and working across departments to support a busy visitor experience.

Qualifications

• Experience in catering or customer-facing role with high service standards.
• Ability to handle cash accurately and perform end-of-day tasks.
• Knowledge of food safety and hygiene practices.
• Willingness to work weekends, evenings, and across departments.

Responsibilities

• Welcome visitors and provide friendly, knowledgeable assistance.
• Answer queries about sites, facilities and local area.
• Upsell memberships, events and Gift Aid when appropriate.
• Operate EPOS till and maintain accurate till records.

Skills

Customer service

Cash handling

Food safety

Communication

Teamwork

Flexibility

Record keeping

Problem solving

Tools

EPOS till

Barista equipment

First Aid kit

HACCP systems

COSHH

Job description

The National Trust for Scotland’s Culloden Battlefield café is seeking a friendly and proactive team member to deliver excellent customer service to a diverse visitor audience. You’ll contribute to a warm, efficient hospitality operation, handling cash, and maintaining high standards of cleanliness and safety.

Based in Inverness area, this role involves weekends and evenings, manual handling, and working across departments to support a busy visitor experience.