Heritage Visitor Experience Host

ASVA: Association of Scottish Visitor Attractions; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Job summary

The National Trust for Scotland at Hill House is seeking staff to enhance visitor experiences with friendly, efficient service. You will handle admissions and retail or catering purchases while promoting the Trust and Gift Aid. Prioritise accessibility and a high standard of presentation to welcome all visitors.

Role focuses on greeting diverse groups, assisting with inquiries, and supporting site operations to ensure a memorable visit and safe environment.

Qualifications

• Experience or keen interest in Visitor Experience and Scotland’s Heritage.

Responsibilities

• Welcoming visitors and processing admission/retail or catering purchases in a friendly, efficient, knowledgeable manner.
• Welcoming visitors with special needs/impairements and providing a high level of service in line with the Equality Act.
• Welcoming international visitors and aiding with specific needs.
• Welcoming large groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Assisting in the day-to-day running of a retail offer.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand, Membership scheme, events and campaigns, upselling other properties and Gift Aid.

Job description

The National Trust for Scotland at Hill House is seeking staff to enhance visitor experiences with friendly, efficient service. You will handle admissions and retail or catering purchases while promoting the Trust and Gift Aid. Prioritise accessibility and a high standard of presentation to welcome all visitors.

Role focuses on greeting diverse groups, assisting with inquiries, and supporting site operations to ensure a memorable visit and safe environment.