Visitor Experience & Events Lead

The Devonshire Group; Bolton Abbey; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Devonshire Group, Bolton Abbey Estate, is seeking a Deputy Visitor Manager to lead the Tourism department and oversee day-to-day visitor operations. You will supervise the Visitor Welcome team, coordinate retail activity with the Stock Controller and Visual Merchandiser, and drive a growing events programme including the Easter Trail and Father Christmas Village.

With a focus on delivering outstanding customer experiences, you will manage recruitment, rosters, training, and system support

Qualifications

• Strong organisational and planning skills.
• Excellent communication and interpersonal skills.
• Flexibility to work weekends, public holidays and peak periods.

Responsibilities

• Oversee day-to-day visitor operations and lead the Visitor Welcome team.
• Coordinate events programme including Easter Trail and Father Christmas Village.
• Oversee retail operations with the Stock Controller and Visual Merchandiser.
• Manage EPOS, Anchor, ANPR and scheduling platforms; provide system support.
• Manage recruitment, onboarding, rotas and staff development.
• Ensure safety, customer service and presentation standards across the estate.

Job description

The Devonshire Group, Bolton Abbey Estate, is seeking a Deputy Visitor Manager to lead the Tourism department and oversee day-to-day visitor operations. You will supervise the Visitor Welcome team, coordinate retail activity with the Stock Controller and Visual Merchandiser, and drive a growing events programme including the Easter Trail and Father Christmas Village.

With a focus on delivering outstanding customer experiences, you will manage recruitment, rosters, training, and system support