Visiting Caseworker

Care England; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days' annual leave

Birthday off

10% pension

L&D budget

Employee Assistance Programme

Job summary

Care England invites applications for a Visiting Caseworker to support vulnerable applicants, advocate on their behalf, and coordinate grant-based assistance. You will manage a diverse caseload, assess eligibility for welfare and NHS-related support, and liaise with Grants & Services to secure longer-term outcomes.

The role requires flexible, compassionate casework experience with safeguarding awareness. You will conduct home visits or online meetings, develop action plans with timelines, and

Qualifications

• Experience working in charity, not-for-profit, or grant-making settings.
• Strong understanding of welfare benefits and ability to support claims.
• Excellent problem solving, prioritisation, and safeguarding awareness.

Responsibilities

• Receive referrals and assess urgent cases; prioritise weekly.
• Prepare applicant background from CRM and prior support.
• Review eligibility for grant support with Grants & Services team.
• Conduct home visits or online meetings and document findings.
• Advocate on behalf of applicants with external agencies and councils.
• Create individualised action plans with timelines and responsibilities.
• Maintain accurate notes in Salesforce and follow up as required.

Job description

Introduction

We are recruiting for a Visiting Caseworker to join our outstanding Visiting Caseworker Service!

Our Visiting Caseworkers focus on supporting and advocating for vulnerable or complex applicants, offering a broad range of services including advice, advocacy, support, income maximisation, mediation and partnership working. You will be supporting and advocating for applicants in challenging situations to achieve long-term sustainable solutions for Anglican clergy households. Managing a caseload of about 70 households per year, some requiring intensive or long-term support, the caseload will be varied where you will provide advice related to benefits, NHS, social care, education, local services, and accessing grant support. Some complex cases may require support with DWP appeals, education-related tribunals, and statutory complaints.

This role requires flexibility, breadth of knowledge, and strong advocacy skills to make a tangible difference for those served.
We are keen to hear from you if you have significant knowledge and experience in at least one of the following areas:

• 1. Local authority and other statutory support, such as Social Service Assessments and services, complaints, DFG entitlements.
• 2. NHS services, including continuing health care for either children or adults.
• 3. SEN education advice, including SEN support, EHCPs and SENDIST tribunals.

Tasks

1. Receive referrals from new and existing grant applicants via the Grants & Services team, for potential casework and home visits
2. Assess and prioritise urgent cases on a weekly basis.
3. Prepare and familiarise applicant background from internal CRM system (Salesforce) and previous support provided.
4. Review eligibility (income, savings, property and proof of ministry), to determine whether applicant is eligible for grant support (with help from Grants & Services team).
5. Conduct home visits (or online meetings)
6. Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
7. Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
8. Ensure all state benefits are applied for, giving assistance where needed, including mandatory reconsiderations, appeals and complaints.
9. Consider support for all members of the household.
10. Identify, discuss and elevate (to Designated Safeguarding Officer) any safeguarding concerns within the household (for children and adults at risk).
11. Gather information in order to create individualised action plans with the primary applicant and other household members.
12. Develop an action plan
13. Complete a brief written summary of the visit or meeting including an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
14. Liaise with other agencies where necessary and refer to our own partnership support services if appropriate.
15. Where appropriate research and identify any local support groups, organisations, charities that may help applicants engage with local community, for longer-term support if needed.
16. Consider and recommend most appropriate grant support through our own internal grants programme.
17. Advocate on behalf of the applicant with other external agencies or members of the Church where necessary.
18. Keep accurate and objective notes and communications within our CRM system (Salesforce), and ensure this is kept up to date.
19. Follow-up
20. Manage and update action plans / notes, while keeping in contact with applicant, as required.
21. Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
22. Manage expectations of household by closing action plans and to encourage future communications through the grants and services team. If new issues arise a new VC case may be opened.

Profile

Applicants must demonstrate significant experience of working within a charity / not-for-profit or grant making trust or local authority, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.

Experience and knowledge of the welfare benefits system, with the ability to identify and support claims is essential.

You will possess excellent problem solving and prioritisation skills and the ability to gently influence and persuade with a belief of empowering individuals together with experience and knowledge of safeguarding, with the aptitude of knowing when to elevate concerns.

If you are a dynamic, solution-focused, empathetic, casework professional who wants to make a significant difference to Anglican clergy and their families, we look forward to hearing from you.

We offer

• 25 days' annual leave (exclusive of recognised public holidays).
• The Trust also closes between Christmas and New Year.
• All employees receive their birthday off!
• 10% non-contributory pension.
• L&D budget.
• Employee Assistance Programme.