Virtual Mortgage Advisor

8192 Barclays Bank UK PLC; Houghton-le-Spring; On-site; GBP 28,000 - 38,000; Full time

Job summary

Barclays Bank UK PLC in Sunderland (Doxford Park) is recruiting a Mortgage Advisor Virtual (Telephony & Video) to support customers throughout their mortgage journey, handling enquiries, conducting appointments, and delivering expert mortgage advice. The role covers new applications and product transfers, liaising with internal and external stakeholders, and guiding applicants to completion.

The position operates a shift pattern between 8am and 8pm, with 12pm–8pm on five of ten weekdays and

Qualifications

• CeMAP qualification required.
• Experience in mortgage sector essential.
• Proven telephony-based customer service experience.
• Ability to manage customer conversations and build trust.
• Strong diary management and prioritisation.

Responsibilities

• Provide SME mortgage expertise on products including features, benefits and risks.
• Identify market trends and regulatory requirements to inform product offerings.
• Respond to inquiries and resolve customer issues.
• Present product advantages to customers and support marketing materials.
• Participate in training and networking events to showcase the product.

Skills

Telephony-based customer service

Mortgage advisory

Relationship building

Diary management

KPI delivery

Communication skills

Education

CeMAP qualification

Job description

Barclays Bank UK PLC in Sunderland (Doxford Park) is recruiting a Mortgage Advisor Virtual (Telephony & Video) to support customers throughout their mortgage journey, handling enquiries, conducting appointments, and delivering expert mortgage advice. The role covers new applications and product transfers, liaising with internal and external stakeholders, and guiding applicants to completion.

The position operates a shift pattern between 8am and 8pm, with 12pm–8pm on five of ten weekdays and