Remote Mortgage Advisor – Telephony & Video

8192 Barclays Bank UK PLC; Liverpool; Remote; GBP 24,000 - 32,000; Full time

Job summary

Barclays Bank UK PLC is recruiting a Mortgage Advisor Virtual (Telephony & Video) to support customers throughout their mortgage journey. You will handle enquiries, arrange slots for high-quality appointments, and promote digital self-service options.

The role operates a shift pattern between 8am and 8pm, Monday to Sunday, and requires CeMAP qualification with experience in the mortgage sector. Based in Liverpool with the Barclays values guiding conduct.

Qualifications

• Experience delivering high-quality customer service in a telephony-based environment.
• Ability to conduct in-depth conversations to understand customer circumstances and build trust.
• Strong diary management and prioritisation in a fast-paced setting.
• Track record of delivering KPIs and owning personal performance.

Responsibilities

• Handle mortgage-related enquiries via telephony and video channels.
• Arrange high-quality appointments and promote digital self-service options.
• Provide post-application support and handle mortgage payoff and direct debit queries.

Skills

Customer service excellence

Effective listening

Relationship building

Diary management

Education

CeMAP qualification

Job description

Barclays Bank UK PLC is recruiting a Mortgage Advisor Virtual (Telephony & Video) to support customers throughout their mortgage journey. You will handle enquiries, arrange slots for high-quality appointments, and promote digital self-service options.

The role operates a shift pattern between 8am and 8pm, Monday to Sunday, and requires CeMAP qualification with experience in the mortgage sector. Based in Liverpool with the Barclays values guiding conduct.