Virtual Account Handler

hireful; Gloucester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a Commercial Account Handler to join their supportive team in Gloucester. This role involves ensuring client needs are met through effective account management, maintaining long-term relationships, and providing top-notch customer service. Ideal candidates will possess substantial commercial insurance experience, a good academic background, and a proactive, team-oriented mindset. Enjoy competitive benefits and the opportunity for personal development in a dynamic work environment.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Substantial experience working in the Commercial Insurance industry.
• Knowledge of FCA requirements and standards.
• Experience using Acturis is highly desirable.

Responsibilities

• Strengthen effective long-term relationships with key clients.
• Ensure client needs are identified and met in line with agreed service standards.
• Implement successful account retention and defense strategies.

Skills

Customer service

Organisational skills

Time management

Understanding FCA requirements

Commercial insurance knowledge

Proactive approach

Education

Good academic record

Tools

Acturis

MS Office

Job description

Virtual Account Handler

We are on the lookout for an established commercial insurance professional to join us as a Commercial Account Handler

Are you...

• Looking for a new opportunity as part of a supportive & knowledgeable team?
• Dedicated to your role & providing the best client experience?
• Well-versed in Commercial Insurance?

If so, we'd love to hear from you!

This position is ideal for an established and productive professional with a strong background in Account Management/Broking. In the role you will ensure client needs are met and will help prepare, manage, implement and achieve business goals.

You will act as a dedicated contact overseeing all aspects of your client's insurance management, to ensure clients obtain appropriate cover for their risk.

Key Responsibilities:

• Strengthen effective long-term relationships with key clients.
• Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Work to implement successful account retention and defence strategies to ensure business is retained.
• Where appropriate, provide support to the client and/or claims teams in dealing with client claims.
• Actively participate in your own personal development and support in the development of other team members.
• Support identifying improvements to operational processes & procedures to the benefit of our clients & colleagues.
• Develop and strengthens meaningful working relationships with key underwriters through regular contact, to better serve clients.
• Possess a thorough understanding of all major classes of commercial insurance which the business offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients.

Experience & Attributes:

• Substantial experience working in the Commercial Insurance industry
• Good academic record
• Knowledge of FCA requirements and standards
• Experience using Acturis is highly desirable
• Excellent customer service, organisational & time management skills
• Good understanding of MS Office
• Self-motivator & accountable
• Good team player

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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