VIP Ramp Operations Agent – Private Jet Centre

London Southend Airport Company Limited.; Southend-on-Sea; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Apprenticeships

Medicash

Wellbeing app access

Employee Assistance Programme

My Gym Discounts

Mental Health First Aiders

Cycle to Work Scheme

World Duty Free Discount

Job summary

London Southend Airport Jet Centre is seeking a Ramp Operations Agent to support VIP service delivery and oversee ramp/hangar activities on site. You will work with the Jet Centre team to ensure safe, efficient operations and provide excellent customer service to internal and external clients.

You will follow IS-BAH protocols, maintain equipment, liaise with third-party providers, and stay fit to lift baggage in all weather. Flexibility to work beyond scheduled finish times may be required.

Qualifications

• Previous ground handling experience, preferably with private jets and general aviation aircraft.
• Previous experience working with VIPs, celebrities or sports teams.
• Excellent verbal, non-verbal and written communication skills.
• Intermediate proficiency with Microsoft Office programs.

Responsibilities

• Follow standard operating procedures, safe systems of work and ground operations manual; comply with GDPR when handling critical information.
• Respond to queries from clients, operations and aircraft operations.
• Follow IS-BAH Protocols at all times.
• Maintain Jet Centre property including lounge, ramp, hangar, vehicles and equipment.
• Ensure uniform, PPE and personal hygiene requirements are adhered to when at work.
• Act as the port of call for ramp/hangar and aircraft operations on shift; support the Ramp and Operations Team.
• Process flight requests and daily operational tasks; mentor new team members.
• Interact with stakeholders with a focus on flexibility and high-quality service.
• Investigate operational incidents, document and escalate as required.

Skills

Ground handling experience

VIPs/celebrities experience

Communication skills

Tools

Microsoft Office

Job description

London Southend Airport Jet Centre is seeking a Ramp Operations Agent to support VIP service delivery and oversee ramp/hangar activities on site. You will work with the Jet Centre team to ensure safe, efficient operations and provide excellent customer service to internal and external clients.

You will follow IS-BAH protocols, maintain equipment, liaise with third-party providers, and stay fit to lift baggage in all weather. Flexibility to work beyond scheduled finish times may be required.