Ramp Operations Agent - London Southend Airport Jet Centre

London Southend Airport Company Limited.; Southend-on-Sea; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Apprenticeships

Medicash

Wellbeing app access

Employee Assistance Programme

My Gym Discounts

Mental Health First Aiders

Cycle to Work Scheme

World Duty Free Discount

Job summary

London Southend Airport Jet Centre is seeking a Ramp Operations Agent to support VIP service delivery and oversee ramp/hangar activities on site. You will work with the Jet Centre team to ensure safe, efficient operations and provide excellent customer service to internal and external clients.

You will follow IS-BAH protocols, maintain equipment, liaise with third-party providers, and stay fit to lift baggage in all weather. Flexibility to work beyond scheduled finish times may be required.

Qualifications

• Previous ground handling experience, preferably with private jets and general aviation aircraft.
• Previous experience working with VIPs, celebrities or sports teams.
• Excellent verbal, non-verbal and written communication skills.
• Intermediate proficiency with Microsoft Office programs.

Responsibilities

• Follow standard operating procedures, safe systems of work and ground operations manual; comply with GDPR when handling critical information.
• Respond to queries from clients, operations and aircraft operations.
• Follow IS-BAH Protocols at all times.
• Maintain Jet Centre property including lounge, ramp, hangar, vehicles and equipment.
• Ensure uniform, PPE and personal hygiene requirements are adhered to when at work.
• Act as the port of call for ramp/hangar and aircraft operations on shift; support the Ramp and Operations Team.
• Process flight requests and daily operational tasks; mentor new team members.
• Interact with stakeholders with a focus on flexibility and high-quality service.
• Investigate operational incidents, document and escalate as required.

Skills

Ground handling experience

VIPs/celebrities experience

Communication skills

Tools

Microsoft Office

Job description

Ramp Operations Agent - London Southend Airport Jet Centre

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational

About the role

• I am a member of the Jet Centre team and work collaboratively to deliver a VIP service to discreet and confidential clientele.


• I support in the running of the day-to-day operation of the Jet Centre.


• I ensure consistent, excellent, and professional customer service is always provided to all internal and external customers.


• I play an integral role in the Ramp and Operations Team by ensuring all ramp and hangar activities are carried out safely and professionally.

Key Responsibilities

• I ensure standard operating procedures; safe systems of work and ground operations manual are always followed correctly. I comply with GDPR processes when handling critical business and client information and data.


• I am responsible for responding to any queries from clients, operations, and aircraft operations.


• I will follow IS-BAH Protocols (International Standard for Business Aircraft Handlers) at all times.


• I upkeep and maintain all Jet Centre property, including the lounge, ramp area, hangar, vehicles and ground service equipment.


• I ensure that my uniform, PPE and personal hygiene requirements are adhered to when at work and representing the Jet Centre, whether at the Jet Centre, on client visits or global events as required.


• I am the port of call for all ramp/hangar and aircraft operations when on shift. I support the Ramp and Operations Team in ensuring the ramp and hangar duties are always conducted safely and efficiently and take ownership of all aircraft on our ramp, ensuring a safe environment for both the clients and the Jet Centre.


• I ensure all handling requests are responded to appropriately and in a timely manner, whilst supporting my colleagues with the full process of actioning a flights request. I take control of the daily operational requests into the Jet Centre when on shift.


• I guide and mentor new team members in the expectations of ramp/hangar service delivery through the sharing of my knowledge and experience.


• I ensure all interactions with stakeholders are focused on being flexible and positive, providing our customers with a high quality and consistent service.


• I am responsible for ensuring accurate investigation of operational incidents is recorded, documented, and escalated in line with company policy/procedures and is reported to my line manager in a timely manner.


• I liaise with third party providers that supply services to the Jet Centre and its clients, ensuring the services are always to the highest level and to the scope requested whilst maintaining a good working relationship with the suppliers.


• I can demonstrate physical fitness and recognise a portion of my role is to regularly lift/or move baggage and/or equipment. I will be working outside in all weather conditions.


• I understand that due to the nature of aviation when delays occur, I will be required to be flexible, and this may mean staying past my scheduled finish time without prior notice.


• I understand that London Southend Airport has a ‘One Team’ culture so there will be occasions where I myself identify the need to, or I am asked to, directly support or I am required to, undertake other activities to support the needs of the business.

Skills, Knowledge and Expertise

• Previous ground handling experience, preferably with private jets and general aviation aircraft.


• Previous experience working with VIP’s, celebrities or sports teams.


• Excellent verbal, non-verbal and written communication skills


• Intermediate proficiency with Microsoft Office programs.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships –we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.


• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.


• Access to a Wellbeing app containing amazing featuressuch as a mood tracker, live chat or telephone counselling service.


• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.


• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.


• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.


• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories


• World Duty Free Discount.

The pay range for this role is:

16.22 - 16.22 GBP per hour (London Southend Airport)