Restaurant Host, The Glasshouse

Maison Estelle; Witney; On-site; GBP 26,000 - 33,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Host, where your passion for hospitality will shine. This role involves creating warm and welcoming experiences for guests, managing their journey from pre-arrival to post-visit, and ensuring personalized service. With a focus on building genuine relationships, you will be part of a dynamic team dedicated to delivering exceptional guest experiences. Enjoy a range of perks, including exclusive staff rates and well-being initiatives, while contributing to a culture of belonging and support. This is an exciting opportunity to grow in a vibrant environment that values your contributions.

Benefits

Biannual Company Socials

Exclusive Staff Rates

Birthday Wheel Gifting

Colleague Spaces with Food and Drinks

Seasonal Smart Fridges

Pension Scheme

28 Days Holiday

Recommend-a-Friend Bonus

Uniform Provided

Onsite Seamstress Support

Qualifications

• Experience managing daily operations and service standards.
• Passionate about delivering exceptional guest experiences.

Responsibilities

• Create warm, lasting impressions for guests and members.
• Manage the flow of arrivals and ensure personalized service.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Creative Thinking

Ability to Perform Under Pressure

Education

Experience in Hospitality

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

We are currently looking for a passionate Host to join our restaurant team.

The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here's a bit more detail on what we see you doing in this role:

• Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
• Striving to build genuine, lasting relationships with all guests and members.
• Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
• Capturing all member information and recording it on their guest profiles.
• Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
• Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
• Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.

Who we are looking for?

A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the restaurant guest journey from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service.

• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• An enthusiastic team player with a positive mindset and hugely charismatic
• Excellent interpersonal, time management and organisational skills
• Passionate about delivering exceptional guest experience with keen attention to detail
• A genuine passion for hospitality and hosting.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service. Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2025, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.