Client Experience Host (24hrs) (12253)

The Watches of Switzerland Group; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury retail is seeking a Client Experience Host to join their dynamic team. This role is perfect for individuals with a passion for providing exceptional client experiences and a keen eye for detail. You will be responsible for ensuring that client experience stations are well-stocked and assisting Sales Consultants in creating memorable interactions. With a commitment to excellence, this luxury watch specialist offers an exciting opportunity to grow your career in a vibrant environment that celebrates diversity and inclusivity. If you are eager to learn and thrive in a team-oriented setting, this position is designed for you.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Strong organisational skills and a keen eye for detail are essential.
• Experience in client-facing roles and beverage service is a plus.

Responsibilities

• Ensure client experience stations are stocked and maintained.
• Assist Sales Consultants in delivering exceptional client experiences.

Skills

Organisational Skills

Client Experience

Communication Skills

Attention to Detail

Flexibility

Business Acumen

Retail Knowledge

Beverage Service

Job description

Job Description

Do you have excellent organisational skills?

Do you see yourself growing and developing your career in luxury retail?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail, you will play a vital role in ensuring our clients always receive an exceptional and memorable experience. Focusing on ensuring all client experience stations are well stocked and maintained, you will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

About you

• A positive, “can-do” attitude
• Organised with a keen eye for detail
• A passion for delivering exceptional client experience
• Experience of making and serving beverages
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile
• Strong business acumen and an interest in fine watches

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn