VIP Guest Experience Concierge

Aimé Leon Dore; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Aimé Leon Dore in London seeks a polished Concierge Associate to greet guests, manage front-of-house traffic, and deliver a personalized, memorable service experience. You will act as a brand ambassador, offer local knowledge, assist with VIP guests, and support store operations while upholding the highest standards.

This role requires a warm, professional demeanor, strong hospitality skills, and the ability to respond quickly to guest needs across all shop duties, including coordination of

Qualifications

• Polished, customer-focused hospitality professional.
• First point of contact for guests and able to handle inquiries.
• Willingness to work flexible store hours and weekends.

Responsibilities

• Greet guests warmly and manage front-of-house interactions.
• Advise on opportunities to increase or manage store traffic.
• Maintain immaculate, welcoming store appearance at all times.
• Serve as brand ambassador and share local knowledge.
• Assist with VIP guests and personal shopping where applicable.
• Relay customer feedback to improve service quality.

Job description

Aimé Leon Dore in London seeks a polished Concierge Associate to greet guests, manage front-of-house traffic, and deliver a personalized, memorable service experience. You will act as a brand ambassador, offer local knowledge, assist with VIP guests, and support store operations while upholding the highest standards.

This role requires a warm, professional demeanor, strong hospitality skills, and the ability to respond quickly to guest needs across all shop duties, including coordination of