VIP Engagement Coordinator – Global Defence Events

Clarion Events Ltd; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

End of year wellbeing shutdown

Season Ticket Loan

Private Medical Insurance

Health Cash Plan

Free on-site gym

Cycle to Work Schemes

Mentoring Programme

Pension Scheme

Wellbeing Library

Free eyesight tests

Health insurance

Job summary

Clarion Events Ltd invites applications for two Exhibitor-VIP Engagement Assistants to support VIP activity across DSEI Japan 2027, Germany 2027, and the UK 2027. You will coordinate VIP engagement, onboard exhibitors, and maintain stakeholder communications to ensure a high-quality event experience.

You will work within the Programming function, engaging with senior government and military VIPs, exhibitors, and internal teams to foster productive introductions and seamless delivery across three

Qualifications

• Excellent organisational and planning skills.
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Professional and confident stakeholder engagement skills.
• Ability to build rapport and establish trusted working relationships.
• Strong customer service mindset.
• Ability to manage multiple tasks and deadlines simultaneously with prioritisation.
• Calm, composed, and reliable under pressure, able to adapt to changing circumstances.
• Strong problem-solving abilities and a proactive approach to work.
• Ability to work independently whilst contributing positively to a team environment.

Responsibilities

• Support the operational delivery of VIP engagement activity for DSEI Japan 2027, DSEI Germany 2027, and DSEI UK 2027.
• Pro-active communication with exhibitor and internal stakeholders, building and maintaining strong working relationships.
• Supporting exhibitor onboarding onto the delegation management system, including personalised outreach to exhibitor contacts.
• Respond to stakeholder enquiries in a professional, timely, and client-focused manner.
• Maintain accurate records within the delegate management system.
• Monitor programme progress and provide updates to the wider team.
• Represent Clarion and the DSEI brand professionally at all times.
• Identify opportunities to improve efficiency, processes, and customer experience as part of project continuous development.
• Operate confidently during busy pre-event and onsite periods, managing competing priorities while maintaining high standards of accuracy and service.
• Escalate issues appropriately and contribute positively to a collaborative team environment.
• Ensure all stakeholder and customer data is handled in accordance with relevant data protection requirements.

Skills

Organisational skills

Attention to detail

Stakeholder engagement

Customer service mindset

Communication skills

Multitasking

Calm under pressure

Problem-solving

Teamwork

Adaptability

Microsoft Office proficiency

Tools

Microsoft Office

Database management systems

Job description

Clarion Events Ltd invites applications for two Exhibitor-VIP Engagement Assistants to support VIP activity across DSEI Japan 2027, Germany 2027, and the UK 2027. You will coordinate VIP engagement, onboard exhibitors, and maintain stakeholder communications to ensure a high-quality event experience.

You will work within the Programming function, engaging with senior government and military VIPs, exhibitors, and internal teams to foster productive introductions and seamless delivery across three