Victim Caseworker

Catch22; Little Melton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Catch22 is seeking a compassionate Victim Case Worker to join the Norfolk & Suffolk Victim Care Service. You will provide tailored, trauma-informed support to victims and witnesses of crime, helping them cope, recover, and regain confidence after an offence.

You will work closely with police, CPS, Witness Care, and other agencies to coordinate referrals, maintain accurate records, assess needs, and develop tailored support plans while safeguarding concerns are addressed.

Qualifications

• GCSE English and Maths at minimum.

Responsibilities

• As Victim Case Worker, provide trauma-informed support to victims and witnesses of crime.
• You will guide victims through the criminal justice process and inform them of rights and entitlements.
• Coordinate referrals with police, CPS, Witness Care and other agencies; maintain accurate records.
• Develop tailored support plans and ensure safeguarding concerns are addressed.

Skills

Strong communication

Caseload management

High-volume working

Education

GCSE English & Maths

Tools

Case management systems

Job description

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Job Description

Catch22 is looking for a compassionate and motivated Victim Case Worker to join the Norfolk & Suffolk Victim Care Service (NSVCS). In this essential role, you will provide tailored, trauma-informed support to victims and witnesses of crime, helping them to cope, recover, and regain confidence after facing a crime.

As a Victim Case Worker, you’ll build strong relationships and deliver both practical and emotional support that meets individual risks and needs. You will guide victims through the criminal justice process, provide information on rights and entitlements, and ensure they feel supported every step of the way.

Working closely with police, CPS, Witness Care, and other statutory and voluntary agencies, you will coordinate referrals, maintain accurate records, and promote a joined-up approach to service delivery. Your role will include assessing needs, developing tailored support plans, sharing timely updates on criminal proceedings, and ensuring safeguarding concerns are addressed appropriately.

This is a rewarding opportunity to be part of a collaborative, values-driven team that puts victims and their voices at the heart of service design and delivery.

Qualifications

• Educated to a good standard, including GCSE-level English and Maths (minimum)
• Experience of working with highly vulnerable people
• Proven ability to manage a caseload and deliver tailored interventions
• Strong communication skills, both written and verbal
• Experience working in partnership with agencies to deliver high-quality services
• Ability to work effectively in a high-volume environment while maintaining accuracy
• IT literate with experience using case management or data systems
• Commitment to equality, diversity, and inclusive practice

Desirable

• Professional qualification relevant to working with under-supported people
• Knowledge of restorative principles and their application

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3742I in your message so that we can identify the opportunity.

Additional Requirements

The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.

Contract

Permanent

Hours & work pattern

Full time, 37.5 hours per week.

Salary

£27,000

Interview process

Two stages - screening interview (telephone) then 1-2-1 interview (in person)

Screening

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy

We are proactively recruiting to build a pool of pre‑cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre‑employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front‑line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.