Victim Care Officer

Devon and Cornwall Police; Exeter; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Subsidised gym membership

Blue Light Card discounts

Company sick pay

Onsite parking

Group insurance scheme

Employee Assistance Programme

Development opportunities

Flexible training plan

Flexitime

Hybrid working

Job summary

Devon and Cornwall Police in Exeter is seeking a Victim Care Officer to be a primary contact for victims of crime, delivering tailored support, guidance and information under the Victim Code of Practice.

You will handle risk assessments, maintain case records, liaise with external partners, and contribute to training and public engagement while working 37 hours a week in a permanent role with hybrid working.

Responsibilities

• Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
• Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
• Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
• Manage varied and complex workloads, with cases at various stages,
• Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
• Build, maintain and continue to develop relationships with external partners such as Victim Services on the Network in support of effective service provision and understanding local practices.
• Undertake necessary training and CPD to develop skills, knowledge and understanding of the Criminal Justice System.
• Engage with members of the public through a variety of communication methods.
• Dealing with callers in emotional distress, assessing risk and using the National Decision Model (NDM) to respond appropriately. This can include engaging with CRC to request a police resource is dispatched.
• Understand the provisions of statutory services (for example mental health, social services, early help) to provide appropriate advice to victims.
• Provide specialist advice and guidance to colleagues, including training inputs to teams and promotional activity at public events.

Job description

Salary £27,204 rising by yearly increments to a maximum of £29,859 per annum + Excellent Benefits including Government Pension

Location: Exeter

Type of employment: Permanent

Closing Date: 23/10/2026, 12:00.

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need

About the role

The principal responsibility of the Victim Care Officer is to be a primary point of contact for victims of crime working closely with other functions and partner agencies to ensure the right support options, guidance and information is provided. To provide a quality service for victims to meet their individual needs and help them cope and recover from the impact of crime.

In particular to:

• Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
• Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
• Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
• Manage varied and complex workloads, with cases at various stages,
• Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
• Build, maintain and continue to develop relationships with external partners such as Victim Services on the Network in support of effective service provision and understanding local practices.
• Undertake necessary training and CPD to develop skills, knowledge and understanding of the Criminal Justice System.
• Engage with members of the public through a variety of communication methods.
• Dealing with callers in emotional distress, assessing risk and using the National Decision Model (NDM) to respond appropriately. This can include engaging with CRC to request a police resource is dispatched.
• Understand the provisions of statutory services (for example mental health, social services, early help) to provide appropriate advice to victims.
• Provide specialist advice and guidance to colleagues, including training inputs to teams and promotional activity at public events.

This list of duties is not restrictive or exhaustive and the post-holder may be required to carry out duties from time to time that are either commensurate with/or lower than the grade of the post. In some posts this might include the ad-hoc provision of guidance and informal training of new colleagues.

Want to know more about this role?

Hiring Line Manager: Natasha Underhill- Victim Care Unit Supervisor

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).