Vice President of Communications

Trustpilot, Inc.; Greater London; Vor Ort; GBP 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Maternity & Paternity pay

Travel scheme

20% time

Work from home opportunities

Pension and life insurance

28 days holiday

Headspace access

Regular events and socials

Health cash plan

Zusammenfassung

Trustpilot is seeking a visionary VP of Communications to shape and lead its global communications strategy during a pivotal growth phase. You will oversee corporate, consumer, and B2B reputation initiatives in a high-scrutiny, publicly listed tech environment, driving integrated campaigns and fostering trust at scale.

You’ll partner with executives across Marketing, Product, Legal, IR, Public Affairs, Customer, and People, modernising the function with AI while building a high-performing global

Qualifikationen

• Exceptional communicator and influencer with ability to build trusted relationships at all levels.
• Resilient and action-oriented mindset, handling pressure with strategic delivery.
• Builder of high-performing teams with clear accountability and culture.
• Experienced leader in global communications within UK-listed or US-listed business.
• AI-curious and forward-looking, using tech to improve impact.
• Trusted crisis leader with sound judgment under reputational pressure.
• Experience across agency and in-house settings, balancing strategy and execution.
• Experience across Corporate, Consumer and B2B communications across markets.
• Strong storyteller and reputation builder for scalable narratives.
• Commercially minded and pragmatic, driving measurable results with investments.

Aufgaben

• Lead Trustpilot’s global communications strategy and elevate brand perception.
• Drive perception through storytelling across earned and owned channels.
• Advise senior leadership on corporate reputation and communications risk in a public company.
• Own crisis and issues-management framework and navigate complex reputational challenges.
• Lead integrated Consumer and B2B brand-building campaigns worldwide.
• Modernise communications with AI and emerging technologies to boost impact.
• Build and lead a high-performing global communications team.
• Partner cross-functionally with Marketing, Product, Legal, Investor Relations, Public Affairs, and People.
• Oversee external agencies and budgets with focus on impact and efficiency.

Kenntnisse

Exceptional communicator

Influencer

Crisis leadership

Team leadership

AI mindset

Agency & in-house experience

Corporate/Consumer/B2B

Storytelling

Commercial mindset

Strategic thinking

Jobbeschreibung

• At Trustpilot, trust is at the center of everything we do
• As a global platform operating at the intersection of consumers, businesses, technology, and transparency, the way we communicate matters deeply
• Every story we tell, every issue we navigate, and every narrative we shape contribute to how millions of people perceive Trustpilot around the world
• We’re now looking for a VP of Communications to define and lead Trustpilot’s global communications strategy during a pivotal stage of growth and transformation
• This is an opportunity to shape the reputation of a publicly listed technology company operating in one of the most scrutinised and fast-moving digital spaces
• Reporting to the Chief Customer Officer, you’ll lead Trustpilot’s global communications function across Corporate, Consumer and B2B communications, with primary accountability for reputation management and brand building, focused on elevating our brand perception, strengthening our voice in the market, and ensuring we remain a trusted authority in transparency, integrity, and consumer advocacy
• This is a high impact leadership role operating at the intersection of corporate reputation, media strategy, crisis management, and communication innovation
• From navigating complex reputational challenges and driving integrated global campaigns, to modernising the communications function through AI and emerging technologies - this role is about building long-term trust and commercial impact at scale
• Lead Trustpilot’s global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot’s reputation and positions us as a leader in trust, transparency, and consumer advocacy
• Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile
• Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business
• Lead crisis and issues management: Own Trustpilot’s crisis communications framework and manage complex reputational issues with clarity and confidence
• Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot’s value proposition for businesses
• Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness
• Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning
• Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities
• Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency

Benefits

• Maternity & Paternity pay
• Train travel scheme
• ‘20% time’ - work on anything you’d like
• Work from home opportunities
• Pension and life insurance
• 28 days holiday (excl. bank holidays)
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)

If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you

• An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation
• Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery
• A builder of high-performing teams: You create clarity, accountability, and strong team cultures
• An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business
• AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact
• A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges
• Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution
• Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets
• A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale
• Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!