Vice President, Production Services Application Support

BNY; Greater London; On-site; GBP 180,000 - 240,000; Full time

Benefits offered by this job

Generous paid leaves

Volunteer time off

Wellbeing programs

Global resources

Job summary

BNY seeks a Vice President, Production Services Application Support in London to lead a global team responsible for production services across FX platforms. The role emphasizes incident management, automation and AI, observability, and close collaboration with engineering and business stakeholders to improve stability and time to restore service.

Candidates should have a strong track record leading cross-regional teams, deep technical ops experience, and the ability to drive strategic service

Qualifications

• Bachelor’s degree in computer science or related discipline; equivalent experience.
• Global production services experience with follow-the-sun models.
• Proven incident/problem/change management improvements with measurable impact.
• Automation-first and AI-enabled mindset, with tooling and observability.

Responsibilities

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues and risk.
• Drive initiatives through to completion with ownership, accountability, urgency, and quality.
• Champion automation-first mindset using AI, observability, and tooling to reduce manual effort.
• Identify systemic issues and drive remediation with engineering teams.
• Provide leadership across FX platforms with knowledge of front-to-back trade flows.
• Build trusted relationships with business, engineering, and operations stakeholders.
• Lead a global production services organization with talent development and execution.
• Drive improvements in availability, resiliency, SLA performance, and time to restore service.

Skills

Incident management

Automation mindset

AI tooling

Stakeholder management

Leadership

Communication

Windows

Linux

Java

Python

Education

Bachelor’s degree in Computer Science or related

Tools

Kafka

MQ

CI/CD pipelines

Windows

Linux

Job description

Job Description

Vice President, Production Services Application Support

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our FX Execution Services team. This role is located in London.

In this role, you’ll make an impact in the following ways:

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
• Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science or a related discipline, or equivalent experience; advanced degree is a plus.
• Experience in global production services or application support supporting mission-critical platforms across multiple regions, including follow-the-sun models.
• Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support.
• Experience supporting FX or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.