Customer Experience & Merchandising Associate

Urban Outfitters; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life Leave: 1 day/year for life events

Private Medical Insurance

Up to 40% employee discount at URBN品牌

Job summary

Urban Outfitters in London is seeking a store associate to support the store management team in creating a vibrant, customer-focused environment aligned with the VIBE philosophy. You will engage customers, uphold standards, and contribute to team development.

The role emphasizes friendly service, familiarity with current product trends, and active participation in daily operations and meetings. This is a full-time, on-site position at a flagship London store with excellent staff discounts and

Qualifications

• Experience in a retail environment is beneficial but not required.
• Strong communication skills are essential.
• Awareness of the Urban Outfitters brand and its appeal to the local market.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Contribute to the store's VIBE by prioritising customers during peak hours.
• Uphold company standards and act as a positive role model to peers.
• Assist in training and development of peers and participate in department meetings.
• Demonstrate proficiency with tills, shipments, fitting room guidelines, and loss prevention measures.

Skills

Customer service

Communication skills

Teamwork

Job description

Urban Outfitters in London is seeking a store associate to support the store management team in creating a vibrant, customer-focused environment aligned with the VIBE philosophy. You will engage customers, uphold standards, and contribute to team development.

The role emphasizes friendly service, familiarity with current product trends, and active participation in daily operations and meetings. This is a full-time, on-site position at a flagship London store with excellent staff discounts and