Veterinary Receptionist - Part Time

VC Evidensia UK; Taunton; On-site; GBP 12,000 - 18,000; Part time

Job summary

An established industry player is seeking a part-time Veterinary Receptionist to join a caring and progressive team in Taunton. This role involves providing exceptional client and patient care, managing appointments, and performing various administrative tasks in a busy veterinary practice. The ideal candidate will possess excellent communication and organizational skills, ensuring a welcoming environment for clients and their pets. With a strong emphasis on teamwork and professional development, this position offers a unique opportunity to contribute to a thriving practice while enjoying a range of employee benefits.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Experience in a busy vet practice is essential.
• Strong client care and organizational skills are required.

Responsibilities

• Greet clients and pets warmly and manage appointments efficiently.
• Handle client communications and maintain accurate records.

Skills

Client Care

Organizational Skills

Communication Skills

Attention to Detail

Education

Experience in Veterinary Practice

Tools

GDPR Compliance

Diary Management Software

Job description

We are looking for a Part time Saturday Veterinary Receptionist to join our friendly team at Deane Vets in Taunton, Somerset. We are looking for exceptional client care and patient care to be delivered at every visit.

The Receptionist role includes the following responsibilities:

• Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor
• Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
• Performing general administrative tasks, including training for your role
• Answering busy phone lines, emails, and other client communications with professionalism
• Registering clients for the Pet Health Club
• Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
• Unpacking orders and maintaining stock levels
• Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
• Keeping up with ongoing online company training

About Us

We are a friendly, caring and progressive small animal practice on the edge of Taunton. We are within easy reach of the coast, or the Big Smoke of Bristol or Exeter. We offer forward looking veterinary care with great facilities, in a calm professional environment where team support is paramount. You would join a team of 3 Receptionists, 6 Veterinary Surgeons, 8 Registered Veterinary Nurses. Teamwork is very important to us with frequent meetings, support and advice. We are a thriving GP practice but with plenty of scope for developing specialist interests and advancing skills.

We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role, you will be the sole receptionist on a Saturday with the support of our Veterinary Nurses.

This is a part-time, permanent position, working 10 hours per month, 2x Saturdays a month, 8 am – 1 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Deane Vets, Taunton