Veterinary Receptionist - Part Time

VC Evidensia UK; Fakenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Fakenham is seeking a motivated Veterinary Receptionist to join their friendly team. The role involves booking appointments, providing excellent customer service, and supporting daily tasks within a busy equine and farm veterinary practice. Candidates with equine knowledge will be preferred.

Benefits

6.6 weeks annual leave

Additional holiday entitlement for your birthday

Enhanced family-friendly policies

Cycle to Work scheme

Employee wellbeing initiatives

Pawsome Benefits – discounts and cashback

Pension – 5% Employee/3% Employer

Discounted staff pet care

Qualifications

• High level of customer service skills required.
• Some equine knowledge and experience preferred.
• Understanding of Microsoft Office applications is advantageous.

Responsibilities

• Book appointments for clients primarily over the phone.
• Support the team with various day-to-day tasks.
• Help with horse handling as needed.

Skills

Customer Service

Equine Knowledge

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Wensum Valley Veterinary Surgeons, Fakenham, Fakenham, East of England

Wensum Valley Vets are looking for a motived Veterinary Receptionist to join our friendly team. We are a busy equine and farm veterinary practice, situated in a rural setting on the drive to Fakenham racecourse.

About our Receptionist role

You will be required to book appointments for our clients, mainly, over the phone, so a high level of customer service skills is expected at all times, as well as supporting the team with the various day to day tasks required within the practice. In house training and support will be given, but ideally an understanding & knowledge of Microsoft Word, Excel & Outlook is an advantage. Ideally, you will have some equine knowledge and experience as there may be a requirement to help with horse handling as part of this role.

Working pattern

This position covers 35.5hrs per week over 4.5 days. The shift pattern is 4 x 08:15-17:00 shifts and 1 x 08:15-13:00 shift, and 1 in 3 Saturday mornings 08:30-11:00.

Want to know more about our team?

Currently we have 4 Veterinary Surgeons and 4 Support Staff, one of our Vets has an equine dental certificate. We supply Vets to Fakenham Racecourse and Royal Norfolk Show. Several of us have horses and ride and the vets without horses will sometimes ride out on ours. We also have a small animal sister practice in the town (Summerhill Vet Centre).

Because our employees matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -

Work-life balance

• 6.6 weeks annual leave
• Additional holiday entitlement for your birthday
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to Work scheme
• Initiatives focused on employee wellbeing

Additional

• Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
• Pension – 5% Employee/3% Employer
• Discounted staff pet care

Wensum Valley Veterinary Surgeons, Fakenham