Veterinary Receptionist (Maternity Cover)

Oakhill Veterinary Centre; Kirkham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Oakhill Veterinary Centre in Kirkham is seeking a Veterinary Receptionist to join their team on a maternity cover basis. The role involves welcoming clients, booking appointments, and ensuring a smooth customer experience. Candidates must have strong customer service skills, a compassion for animals, and the ability to work under pressure.

This position offers 38 hours of work per week, including evenings. If you have a passion for pets and possess excellent communication abilities, we encourage you to apply!

Qualifications

• Strong background in customer service.
• Professional level of written and spoken English.
• Ability to manage multiple tasks effectively.

Responsibilities

• Welcome customers and their pets with a professional attitude.
• Book appointments and handle payments.
• Monitor company inbox and respond to emails.
• Handle medications prepared by vets.

Skills

Customer service excellence

Ability to work under pressure

Compassionate communication

Job description

Veterinary Receptionist – Kirkham (Maternity Cover)

Can you work quickly and calmly under pressure, whilst offering all customers a great experience? Join the reception team at our Kirkham branch!

Oakhill Vets are looking for a talented and enthusiastic receptionist to join our team at our Kirkham branch (Station Road, PR4 2HD). We’re looking for someone who excels in customer service, and can work quickly and calmly under pressure, whilst offering all customers a great experience.

Main tasks and responsibilities

• Welcome customers and their pets for appointments with a compassionate and professional attitude.
• Book appointments for customers who need to see a vet or vet nurse.
• Take payments, register new customers, and answer customers’ questions.
• Answer the telephone, direct calls to the appropriate people and take messages.
• Monitor company inbox and respond to emails.
• Handle medication prepared by the vets and hand to customers.
• Work within your team (and at times alone) to ensure the reception and waiting area are maintained to a high standard.
• Deal with worried or upset clients and connect them to the appropriate help.
• Carry out photocopying, typing of letters, scanning and filing on and offline.
• Complete any other ad-hoc tasks as required (within your capabilities).

The role is 38 hours a week:
Monday, 9am – 7pm.
Tuesday, 1pm – 7pm.
Wednesday, 1pm – 7pm.
Thursday, 1pm – 7pm.
Friday, 9am – 7pm.

This role would ideally suit someone with a strong background in customer service with an interest in animals. Whatever your experience, if you’re passionate, reliable and get the job done, we’d love to hear from you.

Please note all candidates must have the right to live and work in the UK and possess a professional level of written and spoken English.