Veterinary Receptionist/Admin

British Veterinary Association; Haddington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Haddington is seeking a friendly and organised Veterinary Receptionist/Administrative Assistant. This full-time role involves being the first point of contact for clients, ensuring a smooth experience for pets and their owners. Responsibilities include managing appointments, maintaining records, and supporting the veterinary team. The ideal candidate will have strong communication skills, relevant experience, and a compassionate attitude towards animals.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development through the IVC Evidensia Academy

Pension scheme

Discounted staff pet care

Qualifications

• Previous experience in a veterinary or medical office setting preferred.
• Compassionate and caring attitude towards animals and their owners.
• Must hold a valid UK driving licence and have access to your own car.

Responsibilities

• Greet and assist clients in a courteous and professional manner.
• Schedule appointments and manage the clinic's calendar.
• Process payments and handle billing inquiries.

Skills

Communication

Customer Service

Organisational Skills

Attention to Detail

Multitasking

Education

NAT 5 Maths and English or equivalent

Tools

Microsoft Office

Veterinary Management Software

Job description

Links Vets are hiring!

We are seeking a friendly, organised, and dedicated individual to join our team as a Veterinary Receptionist/Administrative Assistant. The ideal candidate will be the first point of contact for our clients and will ensure a smooth and welcoming experience for both pets and their owners. This is a full-time permanent position working 40 hours per week, with 8-hour shifts from 8:00 AM to 7:00 PM, including 1 in 8 Saturdays.

Key Responsibilities:

1. Greet and assist clients in a courteous and professional manner
2. Schedule appointments and manage the clinic's calendar
3. Answer phone calls and respond to emails
4. Maintain client records and ensure accurate data entry
5. Process payments and handle billing inquiries
6. Assist with administrative tasks such as ordering supplies and managing inventory
7. Support the veterinary team with various tasks as needed

Qualifications / Ideal Candidate:

1. NAT 5 Maths and English or equivalent
2. Previous experience in a veterinary or medical office setting preferred
3. Excellent communication and customer service skills
4. Proficiency in Microsoft Office; experience with veterinary management software is an advantage
5. Strong organisational skills and attention to detail
6. Ability to multitask and work effectively in a fast-paced environment
7. Compassionate and caring attitude towards animals and their owners
8. Must hold a valid UK driving licence and have access to your own car, as branch work may be required at any time

About us

Links Veterinary Group has five branches across beautiful East Lothian, offering beaches and outdoor pursuits right at our doorstep. Our main Haddington branch features digital X-ray, ultrasound, dental suite, two operating theatres, prep room, separate cat and dog wards, and four large consult rooms, including a dedicated nurse consult room. We also have a visiting orthopaedic vet and ophthalmology referral service.

Our team comprises 17 Veterinary Surgeons, 15 Registered Veterinary Nurses, and a dedicated Reception team. We are a friendly, relaxed team that values a supportive working environment.

Benefits:

• 6.6 weeks annual leave
• Additional leave for your birthday
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development through the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback via Reward Gateway
• Pension scheme
• Discounted staff pet care