Veterinary Receptionist (20hrs/Mat Leave)

IVC Evidensia; Witham; On-site; GBP 7,900 - 13,000; Part time

Benefits offered by this job

Annual leave and birthday off

Pension scheme

Healthcare Cash Plan

Cycle to Work

Discounted veterinary care

Learning & development opportunities

Job summary

IVC Evidensia in Witham is seeking a Receptionist to join our Spring Lodge Veterinary Hospital on a part-time fixed-term basis to cover maternity leave. You will be the first point of contact for clients, ensuring a welcoming, professional experience and supporting appointments, enquiries and day-to-day admin in a busy practice.

The role requires excellent communication, a customer-focused approach, and ability to multitask across clinical and non-clinical tasks in a friendly, collaborative

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Greeting clients in a professional, friendly and courteous manner.
• Answering phone calls promptly and handling enquiries efficiently.
• Booking, cancelling and managing appointments.
• Taking cash and card payments.
• Processing insurance claims and instalment enquiries.
• Handling cash reconciliation and end-of-day banking procedures.
• Dispensing medications and prescriptions.
• Maintaining accurate client and patient records.
• Managing and responding to clinic emails.
• Completing daily administrative paperwork (lab reports, consent forms, vaccination documents, etc.).
• Ensuring reception areas, client information and retail products are well stocked and presentable.
• Liaising with charities regarding collection boxes.
• Attending reception team meetings when required.

Skills

Excellent communication

Customer-facing

Multi-tasking

Team collaboration

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Spring Lodge, Witham on a part-time fixed-term basis to cover maternity leave.

At Spring Lodge Veterinary Hospital, we’re proud to provide exceptional care for pets and their families across Witham and the surrounding areas. Our practice is built on a foundation of compassion, expertise, and a commitment to delivering the highest standard of veterinary care. As a fully equipped veterinary hospital, we offer a wide range of services, from routine preventative healthcare to advanced diagnostics and treatments. Our dedicated team of experienced vets, nurses, and support staff is here to ensure every pet receives tailored care in a friendly and welcoming environment.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Working 20 hours a week, varied shifts to cover business hours 7:45am/8am - 7pm/7:15pm, working 1 in 4 Saturdays, flexibility in hours and location is needed.

Key Responsibilities

• Greeting clients in a professional, friendly and courteous manner
• Answering phone calls promptly and handling enquiries efficiently
• Booking, cancelling and managing appointments
• Taking cash and card payments
• Processing insurance claims and instalment enquiries
• Handling cash reconciliation and end-of-day banking procedures
• Dispensing medications and prescriptions
• Maintaining accurate client and patient records
• Managing and responding to clinic emails
• Completing daily administrative paperwork (lab reports, consent forms, vaccination documents, etc.)
• Ensuring reception areas, client information and retail products are well stocked and presentable
• Liaising with charities regarding collection boxes
• Attending reception team meetings when required

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £13,218.40 a year

Up to £13,218.4 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.