Veterinary Receptionist

CVS Vets; United Kingdom; Remote; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Long Service Award

CVS Vets Career Pathway

Job summary

CVS Vets in Portsmouth is seeking a proactive receptionist to join our busy small animal practice within Harbour Veterinary Group. You will manage calls, appointments and client queries, while handling payments and insurance forms with care.

Ideal candidates will have experience in fast-paced reception roles, strong organisational skills and confidence with practice management software. The role requires on-site work and professionalism under pressure.

Qualifications

• Experience in busy customer-facing environments.
• Experience in GP surgeries or healthcare reception preferred.
• Strong organisational and administrative skills.
• Confident with computer systems and practice management software.

Responsibilities

• Handle incoming calls and schedule appointments in a busy environment.
• Respond to customer queries via phone, email, and in-person interactions with professionalism.
• Process insurance forms and payments.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.
• Manage reception single-handedly and work independently.

Skills

Customer service

Organisational skills

Communication skills

Administrative skills

Practice management system

Independent worker

Job description

We are a small animal practice located in Drayton that joined the Harbour Veterinary Group in 2018. Our practice is easily accessible, has disabled access and on-site parking.

Alongsideour facilities and specialist equipment,our friendly and experienced veterinary teamprovidethe highest quality of veterinary care,surgeryand treatment – along with regular check-ups and routine procedures.

Our clients have access to referral services in cardiology, keyhole surgery, orthopaedic surgery, soft tissue surgery and ophthalmology at our hospital in Portsmouth.

Our team at Harbour Veterinary Group are passionate and take pride in their work, always putting the wellbeing of their patients first.

Practice Website Link: Harbour Veterinary Centre, Drayton | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Handle incoming calls and schedule appointments efficiently in a busy environment

• Respond to customer queries via phone, email, and in-person interactions with professionalism. Ensuring that every client feels welcomed and valued at our practice

• Process and manage insurance forms adeptly, following relevant training

• Process payments accurately and efficiently

• Provide empathy and understanding to clients during distressing times, while maintaining professionalism

• Organise patients using the in-house system efficiently

• Liaise with veterinary practices to address patient needs and queries

• Make necessary phone calls regarding debts, belongings, and refunds

Who We're Looking For:

• Previous experience working in a busy, fast-paced customer-facing environment.

• Recent experience in settings such as a GP surgery, medical practice, healthcare reception, hotel reception, or similar administrative role.

• Strong administrative skills with the ability to manage a high volume of tasks accurately and efficiently.

• Confident using computer systems and able to quickly learn and navigate a practice management system.

• Excellent organisational skills and the ability to prioritise workload effectively.

• Strong communication and customer service skills, with a professional and welcoming approach.

• Ability to work independently and take ownership of reception responsibilities.

• You will be required to manage reception single-handedly, so confidence working alone is essential.

• Experience in animal care is valued; however, candidates should also demonstrate relevant reception and administrative experience

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage

• Five weeks' annual leave (pro rata) per annum, plus bank holidays

• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)

• Staff discount scheme on Veterinary bills and care

• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food

• Employee Assistance Programme for confidential wellbeing support

• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.