Veterinary Receptionist

British Veterinary Association; Malvern Hills; On-site; GBP 21,000 - 26,000; Full time

Job summary

An exciting opportunity awaits at a small animal practice seeking a full-time Receptionist. This role involves engaging with clients, managing appointments, and ensuring a welcoming environment for pets and their owners. With a focus on quality care, the practice values teamwork and communication. The position offers a competitive salary, generous leave, and various employee benefits, including a cycle-to-work scheme and learning opportunities. If you have a passion for animals and customer service, this could be the perfect role for you!

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits - discounts with retailers

Qualifications

• Strong communication skills and a positive attitude are essential.
• Experience in customer service is beneficial.

Responsibilities

• Liaising with clients and clinical staff for customer care.
• Managing appointments, enquiries, and payments.
• Handling animals and maintaining cleanliness.

Skills

Communication Skills

Customer Care

Animal Handling

Job description

White House Vets have an exciting opportunity for a full-time Receptionist to join our team. We are a small animal practice that has a genuine focus on providing quality care to our clients and their pets.

About the role

This is a varied position which will include some animal handling, cleaning, ordering stock and a small amount of lone working. You will also be:

1. Liaising with clients and the clinical staff to provide a high level of customer care.
2. Meeting and greeting clients and their pets.
3. Booking appointments and diary management.
4. Managing telephone and email enquiries.
5. Taking payments for services and products.
6. Managing cash and end-of-day banking.

Our ideal candidate

We are looking for someone with strong communication skills who has a positive can-do attitude and enjoys working as part of a team who value and support each other whilst ensuring a positive experience for both pets and their owners.

About the rota and salary

This is a full-time permanent position working between the hours of 8:00am and 7:30pm (this will vary). There will also be a Saturday involved on a rota basis.

The salary is up to £25,480 DOE per annum.

About White House Vets

We offer a caring and personal service for you and your animal companions, who will quickly come to recognise our surgery as a familiar place and be able to put their trust in the hands of our friendly and dedicated veterinary staff. Our number one priority is your pet's comfort and wellbeing.

We are available 6 days a week, and either ourselves or our emergency out-of-hours service are never more than a phone-call away whenever we are closed and through the night.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave.
2. Additional annual leave for your birthday which will be added to your holiday allowance.
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
4. Cycle to work scheme.
5. Initiatives focused on employee wellbeing.
6. Non-accidental injury support.
7. Learning and development opportunities via the IVC Evidensia Academy.
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
9. Pension scheme.
10. Discounted staff pet care.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If you love animals and thrive on giving great customer care, then please apply!

White House Vets, Malvern

156 Newtown Road, Malvern, WR14 1PJ, United Kingdom

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Animals treated:

Small animals

Equine

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