Veterinary Receptionist

IVC Evidensia

Exeter

On-site

GBP 22,936 - 28,033

Full time

14 days+

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Benefits offered by this job

6.6 weeks annual leave

Enhanced family-friendly policies

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Job summary

A veterinary practice in Exeter seeks a Veterinary Receptionist to deliver exceptional client and patient care. The role requires managing appointments, administrative tasks, and strong communication skills. Ideal candidates should have experience in a busy vet environment. A full-time position with a competitive salary and comprehensive benefits package is offered.

Qualifications

Experience working in a busy vet practice.
Positive, proactive, and supportive individual.
Ability to handle customer-focused client care responsibilities.

Responsibilities

Warmly greeting clients and their pets.
Efficiently managing the diary for appointments and emergencies.
Performing general administrative tasks.

Skills

Excellent communication

Organizational skills

Attention to detail

Job description

Overview

We are looking for a Veterinary Receptionist to join our friendly team at Beaumont Vets in Exeter, Devon. We are looking for exceptional client care and patient care to be delivered at every visit.

Responsibilities

Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour
Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
Performing general administrative tasks, including training for your role
Answering busy phone lines, emails, and other client communications with professionalism
Registering clients for the Pet Health Club
Processing payments, cashing up at the end of the day, managing client orders, and handling repeat prescription requests
Unpacking orders and maintaining stock levels
Ensuring a clean, organized, and welcoming reception, waiting area, and consulting rooms
Keeping up with ongoing online company training

About Us

Located on the outskirts of Exeter, Beaumont Veterinary Centre has been a cornerstone of the community, providing expert care with a focus on building lasting relationships with our clients and their pets for 30 years. Our team is made up of highly skilled veterinarians and dedicated support staff who are passionate about animal welfare. We offer a full spectrum of services, including preventive care, surgical procedures, and advanced diagnostics, all tailored to the specific needs of your pet. Our modern facility is equipped with the latest technology to ensure the highest standard of care.

Applicant requirements

We are looking for a Veterinary Receptionist who has experience working in a busy vet practice. The role will suit a positive, proactive and supportive individual, who has excellent communication, organisational and attention to detail skills who enjoys a busy customer forward facing client care role. When working on the Saturday rota you will be the sole receptionist with the support of our Veterinary Nurses.

Your shift pattern

This is a full-time position requiring 40 hours per week, including one Saturday shift every two weeks from 8:00 AM to 1:00 PM. Other shifts will be scheduled Monday to Friday, between 8:00 AM and 7:00 PM.

Salary and benefits

Up to £25,484.71 DOE
6.6 weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care

Job details