Veterinary Receptionist

VC Evidensia UK; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Employee wellbeing initiatives

Cycle to Work scheme

Discounted veterinary care

Job summary

Manor Vets - Northfield is seeking a friendly, organised Receptionist to join the team on a full-time fixed-term basis for 12 months, across six Birmingham area sites.

You will be the first point of contact for clients, manage appointments, answer enquiries and support colleagues to ensure a welcoming and smooth client and patient journey.

The role offers varied shifts and a supportive practice, with opportunities to develop within client care and practice teams.

Qualifications

• As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
• You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Responsibilities

• Managing appointments, handling enquiries, and supporting client communications to ensure a positive client and patient journey.
• Work across six Manor Vets sites (West Midlands) to support colleagues and maintain smooth reception operations.

Skills

Customer service

Communication skills

Organised

Teamwork

Job description

Manor Vets - Northfield, Birmingham, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Manor Vets, Northfield on a full-time fixed-term basis for 12 months. You will be expected to work across all six of our Manor Vets (West Midlands) sites: Halesowen, Northfield, Edgbaston, Shirley, Harborne and Cradley Heath.

We are located in the West Midlands on the outskirts of Birmingham. All of our branches have excellent transport links into Birmingham city centre, while beautiful rural locations including Kinver, Clent Hills and the Lickey Hills are also close by. Manor Vets has six branches across the Birmingham area.

Across our surgeries, we offer CT scanning, digital X-ray, ultrasound, digital dental X-ray, endoscopy, ECG and in-house haematology, biochemistry and blood gas analysis.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 38 hours across a 5-day week
• Varied shifts between 8:00am and 7:30pm, Monday to Friday
• Every other Saturday morning, 8:30am-12:30pm
• Bank Holiday shifts on a rota basis, based at the Halesowen branch

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Manor Vets - Northfield

29 Bunbury Road, Northfield, Birmingham, B31 2DR, United Kingdom