Veterinary Patient Care Assistant

CVS Veterinary Group; Neston; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Salary aligned with National Minimum  

Five weeks’ annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Right to Work in the UK only

Job summary

CVS Vets is seeking a Veterinary Patient Care Assistant to support RVNs and Vets across Irby and Neston sites. This 6-month fixed-term contract is for 27 hours per week, with shifts Wed, Thu, Fri 08:30–18:30. Salary will be aligned with the National Minimum Wage. Right to Work in the UK required.

You will provide nursing care, assist with animal restraint, walking, feeding, cleaning, and help with emergencies and reception duties as needed. Experience in animal care is essential.

Qualifications

• Animal care and handling experience.
• Strong customer service and public interaction skills.
• Resilience in handling emotional situations with kindness and professionalism.
• Excellent communication and genuine empathy in client and team interactions.
• Preferably experience in a veterinary environment.

Responsibilities

• Providing nursing care to patients.
• Assisting Vets and Nurses with animal restraint.
• Walking, feeding and cleaning patients.
• Preparing emergency and operating facilities.
• General cleaning and maintenance tasks.
• Running internal lab samples.
• Answering emergency calls.
• Supporting the reception team with appointments and payments.

Skills

Customer service

Public interaction

Resilience

Communication

Empathy

Animal welfare

Team player

Veterinary environment experience

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At Dee View - Irby and Neston Veterinary Centre, we make pets a priority every day!

Role Details:

• Location: To be based across both our Irby and Neston sites
• Contract: 6-Month Fixed Term Contract
• Hours: 27 hours per week
• Shift Pattern: Wednesday, Thursday and Friday 08.30 - 18.30
• Salary: Will be paid at the National Minimum Wage
• Must Haves: Animal care and handling experience

Discover Our Practices:

Get a glimpse of what makes us special:

Dee View - Irby Veterinary Centre | CVS Vets

Dee View - Neston Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.