Veterinary Nurse Team Leader

PEOPLES DISPENSARY FOR SICK ANIMALS; Knowsley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work arrangements

CPD allowance and £500 annual growth

RCVS fees covered

PDSA pension 5–10%

Life assurance 4x salary

AXA Health EAP

Staff Fetch discounts

Enhanced parental leave

Pet insurance 10% discount

Job summary

People's Dispensary for Sick Animals (PDSA) seeks a Veterinary Nurse Team Leader to guide a nursing section, oversee staff in surgery, patient care and consultations, and ensure daily operations meet high standards. The role includes mentoring others and integrating Pet Wellbeing services.

Applicants should be a certified RVN with excellent communication, customer service orientation, and strong IT skills. The position is based in the Huyton/Liverpool area with a supportive, mission-driven

Qualifications

• Certified Veterinary Nurse (RVN)
• Outstanding communication and social skills
• Dedication to customer service and client support
• Experience delivering projects and promoting improvements
• Advanced computer skills including Microsoft Office

Responsibilities

• Lead a section of nursing staff and mentor team members
• Oversee Veterinary Nurses and Veterinary Care Assistants in surgery, patient care and consultations
• Ensure smooth daily operations and consistently high clinical standards
• Assist Head Nurse and integrate Pet Wellbeing services, covering when needed

Skills

RVN

Communication

Customer service

Project delivery

MS Office

Tools

Microsoft Office

Job description

We are the People's Dispensary for Sick Animals (PDSA), a British veterinary charity established in 1917 that provides free veterinary care to pets of people on low incomes across Great Britain. With a network of animal hospitals and practices, we conduct over one million consultations every year, offering vital services like neutering, vaccinations, and microchipping at cost. Our commitment to animal welfare is recognized through prestigious awards, including the Dickin Medal, and we are guided by Acts of Parliament from our head office in Telford, Shropshire.

We are currently seeking a Veterinary Nurse Team Leader to join our dedicated team. If you are passionate about animal care and leadership, this is a fantastic opportunity to make a meaningful difference while advancing your career with us.

Veterinary Nurse Team Leader – PDSA Huyton, Liverpool

• A proven history of exceptional clinical skills and outstanding client service
• A team-focused, positive attitude and sincere dedication to collaboration
• Confidence in a dynamic, mission-oriented setting
• An enthusiasm for aiding people and their pets within your community

As a Team Leader, you will support the Head Nurse by guiding a section of our nursing staff to provide top-notch, compassionate care. You'll oversee a squad of Veterinary Nurses and Veterinary Care Assistants working in surgery, patient care, and consultations, ensuring smooth daily operations and consistently high standards. You'll be an encouraging, approachable leader—someone who thrives in mentoring others, offering clear feedback, and establishing a culture of clinical excellence. You'll also assist in integrating our Pet Wellbeing services, advocating prevention, education, and proactive healthcare. And when needed, you'll seamlessly step in to cover for the Head Nurse.

Essential Criteria

• Certified Veterinary Nurse (RVN).
• Outstanding communication and social skills, with the capacity to foster productive relationships with team members, clients, and partners.
• Dedication to providing top-notch customer service and client support.
• Documented experience in successfully executing projects and promoting enhancements.
• Advanced computer skills, including expertise in Microsoft Office suite.

Desirable Criteria

• Background in guiding, mentoring, and developing individuals or teams.
• Proven capability to organize, prioritize, and efficiently handle tasks, resources, and workloads.
• Prior experience in a dynamic small animal veterinary practice setting.

Knowledge, Skills and Attributes

• Well-organized and proactive work style.
• Capacity to collaborate effectively within a team while managing personal duties.
• Exceptional problem-solving and decision-making abilities.
• Flexible and resilient in a high-energy environment.

We're truly enthusiastic about being an exceptional place to work, where individuals feel proud of their contributions, connected to a meaningful mission, and capable of making a real impact each day. Our teams are cooperative and supportive, and we welcome everyone to bring their ideas, uniqueness, and passion for pets to the workplace.

In addition to a gratifying position and a positive, people-oriented culture, we provide a diverse array of benefits, including:

• Flexible work arrangements to help you balance your professional and personal life.
• CPD allowance of three days and £500 annually for growth. We cover your full RCVS fees, ensuring you're never out of pocket.
• Comprehensive internal CPD programs along with discounts for BSAVA Congress and London Vet Show.
• 25 days of vacation plus Bank Holidays, with an option to purchase or sell an extra five days.
• Three paid special days off each year: Volunteering Day, Celebration Day, and Wellbeing Day.
• Generous pension plans, with PDSA contributions starting at 5% and increasing to 10%.
• Life assurance offering four times your yearly salary for added security.
• AXA Health Employee Assistance Program, providing 24/7 support for your wellbeing.
• Discounts on retail, holidays, and lifestyle through our staff Fetch benefits platform.
• Improved maternity, paternity, and adoption leave to assist you and your family.
• 10% discount on PDSA Pet Insurance along with access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.