RVN - Veterinary Insurance Claims Specialist (Part-Time)

Donaldsons vets; Huddersfield; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

31 days holiday pro rata

Pension scheme

Staff discount scheme

CPD & training

Job summary

Donaldson's Vets Ltd in Huddersfield is seeking a part-time Registered Veterinary Nurse to administer insurance claims across our practices. You will work with clients, insurers and staff to ensure accurate processing and prompt reconciliation, while maintaining a high standard of service.

The role requires RVN qualification, experience in veterinary insurance, and strong organisational skills. 30 hours/week, 9am-5pm or 10am-6pm, with 31 days holiday pro rata.

Qualifications

• Able to process and submit insurance claims across multiple platforms.
• Experience with veterinary insurance administration preferred.
• Strong organisational and communication skills.

Responsibilities

• Process and submit insurance claims to insurers via Pawtal/VetEnvoy.
• Monitor emails and calls from clients, insurers, and staff.
• Reconcile client accounts with paid claims and update records.
• Issue insurance debt letters and liaise with Debt Control.
• Support the team and cover colleagues as needed.
• Contribute to training materials and CPD for staff.

Skills

Insurance claims handling

Client communication

Excel

Vet software (Merlin)

Time management

Attention to detail

Problem solving

Teamwork

Education

Registered Veterinary Nurse (RVN)

Tools

Merlin

Job description

Donaldson's Vets Ltd in Huddersfield is seeking a part-time Registered Veterinary Nurse to administer insurance claims across our practices. You will work with clients, insurers and staff to ensure accurate processing and prompt reconciliation, while maintaining a high standard of service.

The role requires RVN qualification, experience in veterinary insurance, and strong organisational skills. 30 hours/week, 9am-5pm or 10am-6pm, with 31 days holiday pro rata.