Veterinary Client Care Assistant

Linnaeus Group; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking veterinary team as a Client Care Assistant in a state-of-the-art facility in London. This full-time role offers a unique opportunity to enhance your customer service skills while working in a supportive environment focused on clinical excellence. You will be the first point of contact for clients, ensuring they receive exceptional service and administrative support. Your role will involve arranging appointments, maintaining accurate records, and assisting with insurance claims. If you are organized, professional, and passionate about delivering the highest standards of care, this position is perfect for you.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Free annual Flu jab

Qualifications

• Previous experience in high-end customer service is essential.
• Minimum 1-year experience within veterinary, ideally at referral hospital level.

Responsibilities

• Provide excellent service to clients, visitors, and referring vet practices.
• Ensure accurate records and facilitate communication among teams.

Skills

Customer Service

Organizational Skills

Communication Skills

Multi-tasking

Veterinary Knowledge

Education

Diploma in Customer Services

BVRA Certificate

Tools

IT Systems

Job description

CLIENT CARE ASSISTANT JOB ADVERT

JOB TITLE: CLIENT CARE ASSISTANT

REPORTING TO: CLIENT CARE MANAGER

OVERVIEW

Linnaeus owned London Vet Specialists provides generous opportunity for progression and professional development. We provide a bespoke client-patient experience with commitments to clinical excellence and emphasis on the quality of the client journey. This role devises an excellent opening for a leader in customer services to hone their skills, whilst working with some of the industries most talented and forward-thinking veterinary employees. We consider our client experience to be amongst the best available, modelling our service on the human private healthcare sector, with a dedicated client care team, always ensuring our clients and referring veterinary practices are treated with trust, honesty, and integrity. We believe that excellent communication is key to successful outcomes for both our patients and their owners.

London Vet Specialists has recently embarked a new chapter with a major expansion and relocation to a new state-of-the-art hospital in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames and nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We currently have specialists in multiple disciplines including soft-tissue surgery, internal medicine, ophthalmology, anaesthesia, cardiology, neurology, orthopaedic surgery, dermatology & diagnostic imaging. In time we will be additionally incorporating oncology & emergency and critical care.

The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include arranging appointments, keeping accurate records, various clerical duties related to patient care, treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.

This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

JOB SUMMARY

An opportunity has arisen to join our London Vet Specialists team as a Client Care Assistant.

The role is full-time at 40-hours per week.

The Client Care Assistant is a pivotal role, taking responsibility for ensuring pet owners, referring vets, and colleagues receive the very highest levels of customer service and administrative support.

The Client Care Assistant will be responsible for ensuring clients, referring veterinary practices, and patients receive a professional and specialist service throughout their time with us.

The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

Previous experience in a high-end customer service position is essential for this role.

The ideal candidate will be suitably qualified diploma holder in customer services, BVRA certificate holder, or equivalent qualification/s.

They will have a minimum of 1-year experience within veterinary, desirably at referral hospital level.

Full support and training will be provided for the use of on-site IT systems and equipment.

BENEFITS

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme