Veterinary Care Assistant - Surrey

Pets at Home Limited; Redhill; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20% discount

Discounts & cashbacks

Career development

Pension

Holiday allowance

Job summary

Pets at Home Limited is seeking a Veterinary Care Assistant for our Redhill Vets for Pets practice. This full‑time role supports the clinical team with non‑clinical duties and delivers outstanding care to pets and clients.

You’ll be the welcoming, empathetic voice for clients, guided by a passion for people and animals. There is potential to progress toward Student Veterinary Nurse in the future within a supportive team.

Qualifications

• Support the clinical team with non-clinical duties
• Welcome clients and their pets, delivering exceptional customer service
• Stay informed about services to guide clients confidently
• Positive, approachable personality to create a friendly atmosphere

Responsibilities

• Welcome clients and their pets as they arrive at the practice.
• Inform customers about services and offerings.
• Stay calm and focused on client needs in busy moments.
• Bring energy and enthusiasm to the role.
• Handle client experiences with empathy—from difficult news to a puppy’s first visit.
• Maintain the warm atmosphere of the team.

Skills

Customer service

Communication skills

Empathy

Team player

Job description

We're looking for an enthusiastic and dedicated Veterinary Care Assistant to join our friendly team at Redhill Vets for Pets. Our modern, purpose‑built practice is bright, spacious, fully air‑conditioned, and equipped to industry‑leading standards. With state‑of‑the‑art facilities‑including digital X‑ray and an in‑house laboratory‑you'll be working in an environment that supports the highest level of patient care. In this role, you'll support our clinical team by carrying out a range of essential non‑clinical duties, helping to ensure the smooth day‑to‑day running of the practice and delivering exceptional care to our patients and clients. This position is an excellent opportunity for someone looking to progress their career, with potential to develop into a Student Veterinary Nurse role in the future.

Responsibilities

• You are the warm, friendly, and reassuring presence that welcomes clients and their pets as they arrive at the practice.
• You stay fully informed about our services ‑ along with any additional offerings ‑ so you can confidently guide and support clients.
• You remain calm, attentive, and focused on client needs, even in busy or emotionally challenging moments.
• You bring enthusiasm, energy, and a proactive attitude to your role, with a genuine passion for both people and pets.
• You handle the full range of client experiences with empathy ‑ from supporting someone receiving difficult news to celebrating a new puppy's first visit.
• Your positive, approachable personality helps create the warm and friendly atmosphere that our team prides itself on.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

This is a Full‑Time position working 40 per week with 1 in 4 Saturdays with a salary in line with national minimum wage. If you share our passion for providing exceptional pet healthcare and outstanding customer service, and you're excited about becoming part of a supportive and dedicated team, we'd love to hear from you.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in‑house career development opportunities
• pension
• holiday allowance