Veterinary Care Assistant – Client & Pet Support

Pets at Home Limited; Redhill; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20% discount

Discounts & cashbacks

Career development

Pension

Holiday allowance

Job summary

Pets at Home Limited is seeking a Veterinary Care Assistant for our Redhill Vets for Pets practice. This full‑time role supports the clinical team with non‑clinical duties and delivers outstanding care to pets and clients.

You’ll be the welcoming, empathetic voice for clients, guided by a passion for people and animals. There is potential to progress toward Student Veterinary Nurse in the future within a supportive team.

Qualifications

• Support the clinical team with non-clinical duties
• Welcome clients and their pets, delivering exceptional customer service
• Stay informed about services to guide clients confidently
• Positive, approachable personality to create a friendly atmosphere

Responsibilities

• Welcome clients and their pets as they arrive at the practice.
• Inform customers about services and offerings.
• Stay calm and focused on client needs in busy moments.
• Bring energy and enthusiasm to the role.
• Handle client experiences with empathy—from difficult news to a puppy’s first visit.
• Maintain the warm atmosphere of the team.

Skills

Customer service

Communication skills

Empathy

Team player

Job description

Pets at Home Limited is seeking a Veterinary Care Assistant for our Redhill Vets for Pets practice. This full‑time role supports the clinical team with non‑clinical duties and delivers outstanding care to pets and clients.

You’ll be the welcoming, empathetic voice for clients, guided by a passion for people and animals. There is potential to progress toward Student Veterinary Nurse in the future within a supportive team.