Veterinary Care Assistant

Vets for Pets; Gloucester; Presencial; GBP 18.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Birthday day off

Discounts at Vet group

Resumo da vaga

Vets4Pets Gloucester Barnwood is seeking a Veterinary Care Assistant to join our full‑time team, working Monday to Friday (8am–7pm) with no weekends and Bank Holidays closed; this may change in the future. You will be the friendly face for clients and their pets at the front desk, providing great customer service, keeping up-to-date with practice services, and supporting the veterinary team.

If you enjoy working with animals and people, have a positive, proactive attitude, and want to grow with

Qualificações

• Front desk/customer service experience preferred.
• Strong communication with clients and their pets.
• Ability to stay informed about available services and practice offerings.

Responsabilidades

• Greet clients and pets at the front desk and provide excellent service.
• Support the veterinary team and maintain a welcoming reception area.
• Keep up-to-date with practice services to guide client care.

Conhecimentos

Customer service

People skills

Team player

Calm under pressure

Descrição da vaga

Veterinary Care Assistant

Here at Vets4Pets Gloucester Barnwood we aim to deliver the best care to our patients, and this starts right at the front desk. We are looking for a Veterinary Care Assistant on a full time position working Monday-Friday (between the hours 8am-7pm) with no weekends and closed on Bank Holidays. Whilst no weekends are required at present this may change in the future.

We would love to hear from you if you have an interest within veterinary care and enjoy interacting with clients. If you have a passion to learn and develop within a caring and progressive team, we are looking for you!

The attributes and skills required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice giving a great customer service experience.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available, previous experience in a veterinary industry would be advantageous.
• You will build strong relationships with our clients, their pets and be a pro-active team player supporting the veterinary team.
• You are calm, attentive and always focus on the clients’ needs, looking to go above and beyond to create an excellent client experience.
• You will bring enthusiasm and drive to your role. You are passionate and committed to the caring of animals and your service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet, ultimately you want to make a different to the pets in our care.
• Your personality is infectious and along with your fellow colleagues and create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return we offer:

• 5.6 weeks holiday including Bank Holiday that will increase to 6.6 weeks after 2 years of service.
• Birthday day off is a bonus!
• Enhanced sickness policy.
• 20% discount at Vet group, Pets at Home and the Groom Room.

Location: GL4 3HA

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!