Veterinary Care Assistant

Pets at Home; Walton-on-Thames; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20% staff discount at Vet Group

20% staff discount at Pets at Home and

Groom Room discount

In-house career development

Pension

Holiday allowance

Job summary

Pets at Home is seeking a Veterinary Care Assistant for our Walton on Thames Vets for Pets practice. The role supports clinical and non-clinical duties to ensure smooth operations and patient care, including a 40-hour week with one in four Saturdays on reception and a day off in lieu.

The ideal candidate is friendly, proactive and passionate about service, with the ability to assist colleagues and manage client expectations while caring for pets.

Qualifications

• Strong communication with clients and their pets.
• Customer-focused approach to service.
• Ability to work well within a team.

Responsibilities

• Assist clinical and non-clinical tasks to support daily operations.
• Help maintain a welcoming, efficient reception and practice environment.
• Support patient care and client communication to ensure high standards.

Skills

Communication skills

Customer service mindset

Teamwork

Calm under pressure

Job description

Veterinary Care Assistant

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Walton on Thames Vets for Pets practice.

Our practice is bright, spacious, air‑conditioned and purpose built to industry leading standards and has state of the art equipment including digital X‑ray and in‑house laboratory facilities.

You will assist all colleagues with both clinical and non‑clinical duties to support smooth running of the practice and provide the best standard of patient care. Ideal for a current VCA looking to potentially progress.

This is a Full‑Time role working 40 hours per week, including 1 in 4 Saturdays on reception, with a day off in lieu.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

The salary for this role is from £12.71 per hour.

Location

KT12 2SS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.