Vet Receptionist: Caring Front Desk for Pets

animaltrust; Blackburn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Animal Trust in Blackburn is seeking an enthusiastic veterinary receptionist to join our busy team. You will support clients and clinical staff, helping ensure compassionate care and smooth clinic operations.

Key duties include welcoming clients and their pets, booking appointments, diary management, taking payments, and maintaining a clean, welcoming reception area. Working hours are 40 per week, 10-hour shifts 07:45–19:00, weekends 1 in 3 Saturdays, and 5.6 weeks’ annual leave.

Qualifications

• Experience of working on a medical or veterinary reception
• Strong organisational skills and ability to work under pressure
• Empathy, understanding and communicating with clients

Responsibilities

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Skills

Experience of working on a medical or兽

Job description

Animal Trust in Blackburn is seeking an enthusiastic veterinary receptionist to join our busy team. You will support clients and clinical staff, helping ensure compassionate care and smooth clinic operations.

Key duties include welcoming clients and their pets, booking appointments, diary management, taking payments, and maintaining a clean, welcoming reception area. Working hours are 40 per week, 10-hour shifts 07:45–19:00, weekends 1 in 3 Saturdays, and 5.6 weeks’ annual leave.