Venue Sourcing Consultant

BCD Meetings & Events; East Midlands; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Life Assurance

23 days holiday + bank holidays

Birthday day off

Holiday Purchase Scheme

Discounted hotels & travel

Gym & Fitness Discounts

Pension Scheme

Company Sick Pay

Lifestyle Benefits

Job summary

BCD Meetings & Events in Derby is seeking a Venue Find Consultant - Sourcing to join our dynamic team. You will act as the primary contact for venue sourcing and meeting requests across client accounts in multiple industries.

This hybrid role requires strong customer service, clear communication, and data handling skills. You will operate the Venue Search platform, build supplier relationships, and may travel for meetings or familiarisation trips in the UK or overseas.

Qualifications

• Proven customer service experience.
• Excellent communication skills in person and remotely.
• Comfortable dealing with people at all levels.
• MS Office and Excel; able to enter/extract data from databases.
• Flexible, proactive, and able to juggle priorities under pressure.

Responsibilities

• Deliver an innovative, high-quality venue find service across meetings, incentives, conferences and exhibitions.
• Ensure customer service levels are understood and met; use relevant systems and processes.
• Be conversant with the BCD Venue Search platform and follow SOPs.
• Apply venue and destination knowledge to all customers; build supplier relationships.
• Support invoicing and financial matters with the finance team.

Skills

Customer service experience

Excellent communication

Face-to-face & phone/email

MS Excel

Data entry & database use

Organisational skills

Tools

MS Office (Excel)

Job description

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About The Role

We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements?

Sound like you? Read on!

As a Venue Find Consultant, You Will

• Deliver an innovative, quality, venue find service that consistently exceeds client's expectations encompassing all meetings, incentives, conferences and exhibition categories.
• To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
• To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
• Consistently apply and demonstrate venue and destination knowledge to all customers.
• Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
• Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.

You’re Good At

• Proven Customer Service Experience.
• Excellent communication skills along with a calm, positive and collaborative approach.
• Comfortable dealing with people at all levels both face to face and by telephone / email.
• MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
• Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.

You Might Also Have

• Knowledge of meetings & events venues in the UK/overseas.
• Venue booking system experience.
• Proven negotiating and contracting experience with external suppliers.

Our Benefits For This Role

• Life Assurance x1 your annual salary
• 23 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You Should Know

• This role is Hybrid working in our Derby office with 3 days spent in the office and 2 days working from home
• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
• You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.