Venue Receptionist

Poolhouse Global Holdings Ltd; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Health Assured EAP membership (cø

Perks and Discounts platform

£100 Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings

Paid volunteer day for a charity of你的

A Duvet Day Allowance

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Job summary

Poolhouse seeks a Front of House Host to greet guests, manage bookings, and coordinate arrivals and departures with warmth and confidence.

You will keep the welcome area organised, read guest needs, and support the FOH team to deliver a seamless, high-energy experience from check-in to departure.

Qualifications

• Friendly, confident and articulate communicator.
• Highly organised and comfortable managing multiple bookings.
• Calm under pressure with a guest-first attitude.
• Warm, welcoming personality with excellent people skills.
• Comfortable using booking software and digital tools.
• Able to read the room and adapt tone and pace.

Responsibilities

• Welcome guests with warmth and ensure they feel looked after.
• Manage bookings and guest lists with attention to detail.
• Coordinate arrivals and departures to maintain smooth flow.
• Support front-of-house with up-to-date guest information.

Skills

Friendly communicator

Confident speaker

Well organised

Calm under pressure

Warm, welcoming demeanor

People skills

Reading the room

Team player

Tools

Booking software

Job description

What This Role Is Here To Do (Role Purpose)

As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.

What Success Looks Like

• Guests feel immediately welcome and well looked after
• Bookings and arrivals are handled efficiently and with care
• Guest flow is managed seamlessly during peak and quiet times
• Front-of-house team are supported with up-to-date guest info
• Queues are avoided and table turnover is managed smoothly
• You bring energy, clarity, and calmness to busy moments

Where This Role Can Take You

With experience and development, this role could grow into:

• Events Coordinator
• Reception Supervisor

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Skills, Knowledge and Expertise

• Friendly, confident, and articulate communicator
• Highly organised and comfortable managing multiple bookings at once
• Calm under pressure with a guest-first attitude
• Naturally warm and welcoming with excellent people skills
• Comfortable using booking software and digital tools
• Able to read the room and adapt tone and pace accordingly
• Works well in a team and supports others to deliver seamless service
• Strong attention to cleanliness, detail, and appearance of the welcome area

Benefits

• Welcome every guest with warmth, energy, and confidence
• Manage the booking system and guest list with attention to detail
• Communicate expected wait times, table availability, and venue layout
• Proactively monitor guest movement and adjust flow where needed
• Act as the point of contact for bookings, walk-ins, and special occasions
• Liaise with FOH team to ensure tables are guest-ready and properly turned over
• Support queue management and minimise guest wait times
• Handle guest queries or concerns professionally and positively
• Keep the host stand organised and presentable at all times
• Assist with cloakroom duties and guest belongings when required
• Keep a calm head and a smile during busy periods

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials