Toilet Attendant

Poolhouse Global Holdings Ltd; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Assured EAP

Perks & Discounts platform

Monthly Employee rewards

Medicash Health Plan

Wagestream access

Volunteer day

Birthdays off

Free meals at work

Poolhouse socials

Job summary

Poolhouse Global Holdings Ltd are seeking a dedicated Toilet Attendant to maintain immaculate washrooms, ensure supplies are stocked, and respond quickly to guest requests and maintenance needs. You will work as part of the hospitality team, upholding COSHH and PPE standards while delivering discreet, high‑quality guest care.

Join a standards‑driven environment where collaboration with FOH, Bar and Events teams ensures smooth guest flow and exceptional hygiene across peak periods and events.

Qualifications

• Must maintain spotless washrooms to standard using checklists.
• Restock soap, towels, and sanitary products.
• Respond to issues quickly and escalate when needed.
• Follow COSHH and PPE guidelines.
• Collaborate with FOH, Bar, Events teams to maintain guest flow.

Responsibilities

• Keep washrooms immaculate and well-stocked.
• Respond rapidly to maintenance issues and report problems.
• Assist with events cleaning during busy periods.
• Adhere to health and safety standards and use PPE as required.

Skills

Attention to detail

Guest-focused communication

Time management

Health & Safety knowledge

Radios

Tools

Radios

Mobile apps

Job description

What This Role Is Here To Do (Role Purpose)

As a Toilet Attendant, you are a critical part of Poolhouse’s guest experience. You keep our washrooms immaculate, safe, and well-stocked at all times, while offering warm, discreet guest care. From peak-hour cleaning rounds to rapid issue response, you set the standard for hygiene, presentation, and calm professionalism, ensuring guests feel looked after from start to finish.

What Success Looks Like

• Washrooms are spotless and consistently presented (checklists completed to standard every round).
• No stockouts: soap, paper, hand towels, sanitary products, and fragrance are always available.
• Issues (spills, blockages, breakages) are responded to within minutes and resolved or escalated fast.
• Positive guest feedback; complaints proactively prevented or sensitively handled.
• Health & Safety compliance at all times (COSHH, PPE, signage) with zero preventable incidents.
• Maintenance tickets raised clearly and closed promptly (e.g. leaks, hand dryers, lighting).
• Baby‑change and accessible facilities are clean, functional, and guest‑ready at all times.

Where This Role Can Take You

With experience and development, this role could grow into:

• Front of House Runner
• Host

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Skills, Knowledge and Expertise

• Exceptional eye for detail and pride in presentation.
• Friendly, discreet, and guest‑focused communicator.
• Strong time management; able to prioritise during peak periods.
• Working knowledge of Health & Safety, including COSHH and PPE (training provided).
• Confident using radios and basic apps for checklists and maintenance tickets.
• Reliable team player who embodies Poolhouse values and standards.

Benefits

• Run regular cleaning rounds (with documented checklists) to maintain immaculate standards.
• Clean, sanitise, and polish high‑touch areas (taps, flush plates, handles, dispensers, counters, mirrors).
• Restock consumables proactively: soap, paper, sanitary bins/liners, hand towels, air fresheners.
• Set up and close down to opening/closing standards; reset ambience (lighting, scent, music where applicable).
• Monitor accessibility and baby‑change areas; ensure safe, clean, and fully functional at all times.
• Respond rapidly to radio calls and guest requests; resolve or elevate issues (e.g. blockages, leaks) immediately.
• Place and remove safety signage (e.g. wet floor) appropriately; prevent slips and trip hazards.
• Raise clear maintenance tickets with photos/notes; follow up until resolved.
• Manage back‑of‑house stock: receive, rotate, and count; alert manager before reorder points.
• Support large events with increased rounds, fast resets, and coordinated cleaning windows.
• Handle lost property respectfully and according to procedure.
• Adhere to all Health & Safety standards (COSHH, PPE, manual handling, risk assessments).
• Keep the stewarding/cleaning cupboard organised, labelled, and compliant.
• Collaborate closely with FOH, Bar, and Events teams to maintain seamless guest flow and standards.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials