Venue Operations Lead: F&B & Guest Experience

Away Resorts; Sandy; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 50% Discounts on Away Resortshol

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts is seeking an Assistant Venue Manager for Sandy Balls Holiday Village to support the Venue Manager in running a safe, efficient and profitable F&B operation and to deliver memorable guest experiences.

You will lead shifts, oversee front and back of house, manage stock and costs, and coach a team to uphold our values of Attentive, Amazing, Lovers. Expect to work bank holidays and contribute to revenue growth across all venues.

Qualifications

• Experience leading a hospitality or food & beverage team.
• Strong customer service and guest experience focus.
• Ability to drive revenue while maintaining quality and standards.

Responsibilities

• Lead shifts and support the Venue Manager in daily operations.
• Oversee FOH/BOH standards and crew deployment for service excellence.
• Drive revenue across all outlets and monitor upselling opportunities.
• Maintain stock, orders, and cost controls with the kitchen and bar teams.
• Ensure Health and Safety procedures are followed and documented.

Skills

Team leadership

Customer service

Sales/upselling

Stock management

Health & safety awareness

Job description

Away Resorts is seeking an Assistant Venue Manager for Sandy Balls Holiday Village to support the Venue Manager in running a safe, efficient and profitable F&B operation and to deliver memorable guest experiences.

You will lead shifts, oversee front and back of house, manage stock and costs, and coach a team to uphold our values of Attentive, Amazing, Lovers. Expect to work bank holidays and contribute to revenue growth across all venues.