Venue Manager

Admiral Slots; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

Admiral Slots is seeking an experienced Store Manager to run one of our venues in Gateshead. You will handle all admin and customer service duties and ensure the venue meets our high standards.

With a minimum 4 years in customer service and at least 2 years in a management role, you will lead staff, recruit, liaise with HR and Area Management, and drive business especially during peak times and tournaments.

Qualifications

• Minimum 4 years of customer service experience.
• At least 2 years in a management role.
• Experience coordinating with HR and Area Management.

Responsibilities

• Liaising with Area Management to ensure KPI targets are met and the venue performs at its best.
• Recruiting for the venue and selecting suitable staff.
• Delegate and support staff in daily tasks to maintain smooth operations.
• Drive business daily, especially during peak times and tournament days.
• Key holder duties including opening and closing the venue.
• Liaising with HR on personnel matters and policies.
• Complete probation and return-to-work meetings when required.

Skills

Store management

Customer service

Team leadership

Staff recruitment

Job description

Our Store Managers are an essential part of our team. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 4 years customer service experience and 2 years in a management role essential. Management duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be
• Recruiting for the venue
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• Liaising with HR
• Completing probation and return to work meetings where necessary

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 300 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.