Venue Host & Guest Experience Lead (Flexible Hours)

Scotsman Hospitality; Glasgow; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% tips retained

Wagestream access

Food and cinema ticket discounts (Scot

Hotel and apartment discounts

Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman St

Head Office development days

Refer a friend scheme

Descripción de la vacante

Grosvenor Cafe in Glasgow's West End seeks a Venue Host to greet guests with warmth and professionalism, taking full responsibility for welcome and reception duties during events, dinners, or private functions.

You’ll coordinate with organisers and decor specialists, oversee opening/closing, maintain cleanliness, prepare pre-orders, and confidently upsell drinks packages to both booked guests and walk-ins.

Formación

• Excellent guest service skills and a warm, professional demeanour.
• Ability to coordinate with event staff, organisers and decor specialists.
• Willingness to open/close the venue and maintain high cleanliness standards.
• A proactive approach to upselling drinks packages and experiences.

Responsabilidades

• Great Guest Service – welcome guests and create a positive first impression.
• Service Superstar – check in with guests during events to ensure smooth runs.
• Team Player – collaborate across departments for seamless events.
• Manage workload professionally – stay calm and respond quickly when busy.
• Polished Professional – maintain appearance, presentation and clear communication.
• Proactive & Organised – plan ahead and focus on details for great service.
• Sales and Upselling focus - upsell drinks packages to guests.

Conocimientos

Guest service excellence

Upselling skills

Team player

Professional presentation

Calm under pressure

Descripción del empleo

Grosvenor Cafe in Glasgow's West End seeks a Venue Host to greet guests with warmth and professionalism, taking full responsibility for welcome and reception duties during events, dinners, or private functions.

You’ll coordinate with organisers and decor specialists, oversee opening/closing, maintain cleanliness, prepare pre-orders, and confidently upsell drinks packages to both booked guests and walk-ins.