Venue Host

Scotsman Hospitality; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

100% tips retained

Wagestream access

Food and cinema ticket discounts (Scot

Hotel and apartment discounts

Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman St

Head Office development days

Refer a friend scheme

Job summary

Grosvenor Cafe in Glasgow's West End seeks a Venue Host to greet guests with warmth and professionalism, taking full responsibility for welcome and reception duties during events, dinners, or private functions.

You’ll coordinate with organisers and decor specialists, oversee opening/closing, maintain cleanliness, prepare pre-orders, and confidently upsell drinks packages to both booked guests and walk-ins.

Qualifications

• Excellent guest service skills and a warm, professional demeanour.
• Ability to coordinate with event staff, organisers and decor specialists.
• Willingness to open/close the venue and maintain high cleanliness standards.
• A proactive approach to upselling drinks packages and experiences.

Responsibilities

• Great Guest Service – welcome guests and create a positive first impression.
• Service Superstar – check in with guests during events to ensure smooth runs.
• Team Player – collaborate across departments for seamless events.
• Manage workload professionally – stay calm and respond quickly when busy.
• Polished Professional – maintain appearance, presentation and clear communication.
• Proactive & Organised – plan ahead and focus on details for great service.
• Sales and Upselling focus - upsell drinks packages to guests.

Skills

Guest service excellence

Upselling skills

Team player

Professional presentation

Calm under pressure

Job description

About Us:

Grosvenor Cafe is in the Heart of Ashton Lane in Glasgow's West End. Housed in the former Grosvenor Cinema on Ashton Lane, The Grosvenor Café is a venue that buzzes from brunch ‘til bedtime.

The Role:

As a Venue Host at The Grosvenor Cafe, you’ll be the face of our place —welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish, whether it's a private event, dinner or drinks, you will take full responsibility of the welcome and reception duties, liasing with organisers and decor specialists, checking in on events and providing an friendly, responsive servic ethroughout every guests visit. You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare pre orders, as well as be able to confidently upsell packages to existing booking as well as walk in guests.

Key Responsibilities:

• Great Guest Service – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
• A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
• A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
• Able to manage workload professionally – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
• A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
• Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations
• Sales and Upselling focus - You will be confident preparing and upselling drinks packages

What We Offer:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.