Vendor Support Administrator (12Month Ftc)

Cox Automotive; North East; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday off paid

Well-Being Day

Charity Day

Pension scheme

Job summary

Manheim Auction Services, part of the Cox Automotive network, seeks a Vendor Support Administrator in Washington to join the Service Delivery team. The role focuses on handling vendor documentation, data entry, and high-quality customer service across sales processes.

You’ll input vehicle documents, maintain filing systems, perform monthly stock reconciliations, and support Auctioneers and Account Support Representatives. The position is 40 hours per week, with a salary of £27,144.

Qualifications

• Excellent customer service skills, professional and approachable.
• Strong administration and organisational skills.
• Keen eye for detail with high accuracy in data entry.
• Strong verbal and written communication, ability to build relationships.

Responsibilities

• Respond to customer enquiries face-to-face, by telephone, and via email; escalate when needed.
• Input vehicle documentation data within agreed timescales.
• Maintain efficient filing systems for vehicle documentation.
• Complete monthly stock reconciliations of vehicle documents.
• Process daily post and ensure documents reach customers promptly.
• Provide administrative support to Auctioneers and Account Support Reps.
• Support simulcast function during sale days.
• Coordinate with other Manheim branches to ensure high service to Vendors.
• Prepare vehicle document packs for each sale per requirements.

Skills

Customer service

Administration

Data entry

Communication

Team player

Tools

Microsoft Office

Job description

Vendor Support Administrator

Washington

£27,144

40 hours a week (Monday – Friday)

________________________________________________________________

Accelerate your career with a company that leads the way!

Overview

Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.

At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.

Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times.

What You’ll Be Doing

• Respond to customer enquiries efficiently and professionally, both face-to-face, by telephone and via email, escalating issues where necessary.
• Accurately input vehicle documentation data within agreed timescales.
• Maintain efficient and accurate filing systems for all vehicle documentation.
• Complete monthly stock reconciliations of vehicle documents.
• Process daily post, ensuring documents are sent to the correct customers promptly.
• Provide administrative support to Auctioneers and Account Support Representatives.
• Support the simulcast function during sale days.
• Liaise with other Manheim branches as required to ensure a high level of service is provided to Vendors.
• Ensure all vehicle document packs are prepared and ready for each sale in line with Vendor and Branch requirements.

What We’re Looking For

• Excellent customer service skills with a professional and approachable manner.
• Strong administration and organisational skills.
• A keen eye for detail with excellent accuracy and data entry skills.
• Strong verbal and written communication skills, with the ability to build positive working relationships.
• Able to use your own initiative and adapt quickly and effectively to changing priorities.
• A collaborative team player who can work effectively with colleagues across the business.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.