Vendor Customer Success Manager - 12 Month FTC

Softcat plc; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Vendor Customer Success Manager to enhance customer experiences and drive adoption of vendor programs. This role involves engaging with clients to understand their needs, conducting business reviews, and fostering strong relationships. The ideal candidate will possess excellent communication skills and a proactive approach to collaboration. With a focus on flexibility and support, this position offers a unique opportunity to contribute to customer success while enjoying a dynamic work environment. Join a team that values individuality and encourages growth, making a significant impact in the tech industry.

Benefits

Share incentive plan

Life Assurance

Extra holiday on birthday

Director hosted lunches

Technology vouchers

Activity passes

Restaurant discount card

Partner/family benefits

Access to Perklife portal

Maternity and Paternity support

Qualifications

• Strong influencing skills and excellent communication abilities.
• Experience in the tech sector is preferred.

Responsibilities

• Engaging with customers to define a Customer Success Plan.
• Conducting regular Customer Quarterly Business Reviews.
• Proactively seeking expansion opportunities.

Skills

Communication Skills

Relationship Building

Proactivity

Influencing Skills

Tech Sector Experience

Job description

Vendor Customer Success Manager - 12 Month FTC

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Building Strong Partnerships and Driving Customer Adoption

As a Vendor Customer Success Manager, you will have a solid understanding of the core architectures of the vendors we partner with, be well versed with pipeline/forecasting and supporting sales opportunities.

As a Vendor Customer Success Manager, you'll be responsible for:

• Engaging with customers to identify business requirements and define a Customer Success Plan
• Introducing and onboarding customers into Vendor programs and agreement portals
• Conducting regular Customer Quarterly Business Reviews to provide insights and support
• Proactively seeking expansionopportunities and driving efficiencies in Customer Experience processes
• Providing regular communication to customers about program updates and changes
• Supporting and improving NPS and Customer Satisfaction scores through feedback groups

We'd love you to have

• Strong influencing skills and ability to articulate, with excellent communication and relationship-building skills
• Proactivity to integrate and work effectively with various teams at Softcat
• Ability to work on their own as well as part of the team
• Willingness to travel across all Softcat Sales offices and manage travel and time effectively
• Prior experience of working within Tech sector is preferred

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support