Vehicle Damage Assessor | Drive Quality & Customer Happiness

Jago Consultants; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jago Consultants is seeking a Vehicle Damage Assessor for a role in Brighton, East Sussex. The position focuses on accurate estimating, effective customer communication, and coordination with insurers to manage repairs and completion timelines.

Excellent working environment and a supportive team are promised. The successful candidate will need good interpersonal skills, a proactive approach to claims, and the ability to work closely with workshop staff to ensure customer satisfaction and timely

Qualifications

• Carrying out estimates accurately and in detail.
• Understanding customer needs and desires.
• Maintaining knowledge of competitors’ products and services.

Responsibilities

• Carrying out estimates accurately, in detail acceptable to the Manager and sending these to customers in a timely manner.
• Ensuring you clearly identify and understand the customer’s needs and desires.
• Maintaining a thorough understanding of the full range of competitors’ products and services.
• Informing customers of additional repairs needed over and above those estimated, including approximate costs and revised completion.
• Liaising with insurance companies / third parties to access necessary claim information.
• Carrying out all estimate follow-ups.
• Handing over completed vehicles ensuring customer satisfaction with work carried out.
• Making sure a constant communication is adhered to at all times with approved repairer.
• Assisting the Workshop Controller to achieve recorded completion dates or advise Bodyshop Administrator of issues affecting completion date.
• Responsibility for work quality and final checking of all vehicles for both the repair and completion stage.

Job description

Jago Consultants is seeking a Vehicle Damage Assessor for a role in Brighton, East Sussex. The position focuses on accurate estimating, effective customer communication, and coordination with insurers to manage repairs and completion timelines.

Excellent working environment and a supportive team are promised. The successful candidate will need good interpersonal skills, a proactive approach to claims, and the ability to work closely with workshop staff to ensure customer satisfaction and timely