Vehicle Admin Manager

Vertu Motors plc; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Colleague vehicle purchase scheme

Share Incentive Scheme

Contributory pension scheme

Enhanced maternity leave policies

Online rewards platform

Preferential service rates

Job summary

Vertu Motors plc, Vertu Ford Administration Hub in Birmingham, seeks an organised Vehicle Administration Manager to lead a team of Vehicle Administration Consultants and deliver accurate, compliant administration across sites.

You'll manage day-to-day operations, drive efficiencies, maintain records, oversee invoicing and vehicle orders, and support customers with a professional service. A company car is provided and the role is Monday–Friday, full-time.

Qualifications

• Leading administrative teams across multiple sites.
• Motor retail experience is essential.
• Kerridge/Keyloop experience is advantageous, training provided.

Responsibilities

• Lead a team of Vehicle Administration Consultants.
• Oversee vehicle administration processes for accuracy and timeliness.
• Maintain vehicle and customer records to support a compliant database.
• Process vehicle invoices and taxation promptly and accurately.
• Manage vehicle orders from factory to delivery.
• Arrange subcontracted work and monitor progress.
• Support internal and external customers with professional service.
• Monitor team performance and drive continuous improvement.

Skills

Team leadership

Organisational skills

Attention to detail

IT & numerical skills

Collaborative approach

Prioritisation

Proactive mindset

Motor retail experience

Kerridge/Keyloop (advantage)

Tools

Kerridge/Keyloop

Job description

Vertu Ford Administration Hub, based in Birmingham

Are you an organised and supportive leader with a passion for delivering high-quality administrative operations? Do you enjoy creating efficient processes, helping teams thrive, and making a real impact behind the scenes?

We're looking for a Vehicle Administration Manager to join our Ford Administration Hub based at Ford Birmingham.

This is a full-time, permanent opportunity working Monday to Friday, offering a basic salary of up to £35,500, depending on experience, plus the benefit of a company car.

In this role, you'll lead a team of Vehicle Administration Consultants, ensuring work is completed accurately, efficiently, and in line with company policies and relevant legislation. You'll play a key role in maintaining high standards, supporting your team, and helping to drive the success of the hub.

What You'll Be Doing

As Vehicle Administration Manager, you'll be responsible for overseeing day-to-day operations and supporting your team to deliver excellent service. Your responsibilities will include:

• Leading, coaching, and supporting a team of Vehicle Administration Consultants.
• Ensuring vehicle administration processes are completed accurately and within required timescales.
• Maintaining accurate vehicle and customer records to support a reliable and compliant database.
• Processing vehicle invoices and taxation promptly and accurately.
• Managing vehicle orders from factory order through to delivery.
• Arranging subcontracted work and monitoring order progress.
• Supporting both internal and external customers, delivering a positive and professional experience.
• Monitoring team performance and identifying opportunities for continuous improvement.

Skills and Experience

We're keen to hear from people who have experience leading administrative teams or managing administration functions across multiple sites.

Motor retail experience is essential, and experience using Kerridge/Keyloop would be advantageous, although full training will be provided where needed.

You'll also bring:

• Strong organisational and time management skills.
• Excellent attention to detail.
• Good IT and numerical skills.
• A collaborative and supportive approach to working with others.
• The ability to prioritise tasks and adapt to changing demands.
• A proactive mindset with a focus on continuous improvement.

Why Join Vertu?

At Vertu, we're proud to invest in our colleagues' development and wellbeing. Alongside ongoing training and clear career progression opportunities, you'll have access to a range of benefits including:

• 25 days holiday plus bank holidays, increasing with length of service.
• Online rewards platform offering cashback and discounts.
• Preferential service rates.
• Colleague vehicle purchase scheme.
• Share Incentive Scheme.
• Contributory pension scheme.
• Enhanced maternity leave policies.

Additional Information

If your application is successful, we'll carry out pre-employment checks before your start date. Depending on the role, these may include employment history, address and credit history verification, a criminal record check, and a driving licence check.

If you're looking for a role where organisation, leadership, and attention to detail are valued, we'd love to hear from you.