Validations Lead | Policy Quality & People Leadership

Prima; Manchester; Hybride; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Prima in Manchester is expanding its UK Customer Care operations and seeks a Validations Lead to drive efficient, accurate, customer-centric policy validation. You will mix hands-on operational leadership with team mentorship to raise performance and service quality.

You will balance day-to-day people management with active case handling while maintaining high standards, pushing KPIs, and building a trusted, collaborative team culture across the hub.

Responsabilités

• Combine hands on operational leadership with team mentorship to ensure policy validation processes are efficient, accurate, and customer centric.
• Balance day to day people management with active case handling.
• Maintain high quality standards, drive key performance metrics, and foster a supportive, high trust team culture.

Description du poste

Prima in Manchester is expanding its UK Customer Care operations and seeks a Validations Lead to drive efficient, accurate, customer-centric policy validation. You will mix hands-on operational leadership with team mentorship to raise performance and service quality.

You will balance day-to-day people management with active case handling while maintaining high standards, pushing KPIs, and building a trusted, collaborative team culture across the hub.